At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
Job Description:
In this Desktop/Workstation Support role, you will deliver hands-on technical assistance to end users, ensuring the smooth operation of desktops, laptops, and workstations in both physical and virtual environments. Your daily responsibilities will involve diagnosing and resolving hardware failures, operating system malfunctions, application errors, and connectivity challenges. You will be tasked with performing workstation imaging, deployments, upgrades, and patch management using enterprise-grade tools such as SCCM. Additionally, you will maintain secure workstation configurations by applying your knowledge of Active Directory, user permissions, and security best practices.
To excel in this position, you should be comfortable responding to service requests, solutions, and collaborating with IT, security, and operations teams to provide a seamless support experience. Exposure to ticketing and remote-support platforms like ServiceNow and Jira will be beneficial, as will familiarity with automation or scripting using PowerShell or Bash. Strong customer service and communication abilities are essential, as you will be assisting users directly and ensuring their issues are resolved efficiently. Your proactive approach to troubleshooting and your ability to adapt to evolving technologies will be key to your success in this dynamic environment.
The work you'll do:
- Provide hands-on technical support for desktops, laptops, and workstations (both physical and virtual) to end users.
- Troubleshoot and resolve hardware failures, operating system issues, application errors, and connectivity problems.
- Perform workstation imaging, deployments, upgrades, and patching using enterprise tools such as SCCM.
- Maintain secure and compliant workstation configurations, following security best practices.
- Manage user permissions and workstation access using Active Directory fundamentals.
- Respond to service requests and incidents, ensuring timely and effective resolution.
- Document troubleshooting steps, resolutions, and technical procedures for knowledge sharing.
- Support and maintain peripherals and related workstation technologies.
- Collaborate with IT, security, and operations teams to deliver a seamless support experience.
- Utilize ticketing and remote-support systems such as ServiceNow and Jira to manage and track support requests.
- Leverage automation or scripting tools (e.g., PowerShell, Bash) to streamline support processes and improve efficiency.
- Deliver excellent customer service and clear communication to end users throughout the support process.
Here's what you need:
- 4+ years of experience in a systems support role and/or a workstation/desktop support role.
- Experience with customer service and communication with customers.
- Experience following standard operating procedures to prevent and/or avoid security violations.
Bonus points if you have:
- Experience with Atlassian JIRA.
Security clearance:
- Active TS/SCI with Poly security clearance is required.
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
