Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.
 

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other.  We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities.  We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.  Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

As a Dealer Order Analyst, you will be responsible for managing dealer parts order fulfillment and serving as a key liaison between dealers, distribution centers, and internal business partners to ensure customer requirements are met. You will proactively identify and resolve fulfillment risks, supply chain constraints, and inventory challenges while driving solutions that improve customer service, dealer satisfaction, and operational performance. Working across multiple functions, you will provide expertise in order fulfillment, sourcing strategies, inventory availability, and dealer support processes to support business objectives and deliver a best-in-class customer experience.

Additional Information:

• This role is located in Morton, IL and does not offer relocation.
• This role is 1st shift, Monday – Friday.
• This role is 100% on-site with no opportunity for hybrid or remote schedules.
• This role requires up to 5% domestic travel.
• This role requires participation in an occasional weekend coverage rotation to support business needs, with overtime pay and applicable shift premiums provided.

What You Will Do:

• Manage assigned dealer order portfolios, including planned, emergency, MEGA, and backordered requirements.

• Monitor order demand and fulfillment risks, developing solutions to support customer delivery commitments.

• Serve as the primary point of contact for dealers on order fulfillment, supply constraints, and escalation requests.

• Provide guidance on sourcing alternatives, inventory availability, lead times, and order strategies.

• Conduct business reviews with dealers to strengthen partnerships and improve service performance.

• Analyze fulfillment challenges, including inventory shortages, transportation delays, and supplier constraints.

• Partner with inventory, procurement, logistics, distribution centers, and product teams to resolve supply chain issues.

• Coordinate recovery plans and escalations for critical customer downtime situations.

• Identify and implement process improvements that enhance fulfillment performance, dealer support, and operational efficiency.

• Participate in Lean and continuous improvement initiatives, driving best practices and service excellence.

• Develop and communicate operational reports, service metrics, and fulfillment trends to stakeholders.

• Present recommendations and business insights to dealers, leadership, and cross-functional teams.

• Maintain accurate documentation of escalations, corrective actions, and customer commitments.

• Support strategic initiatives, new program implementations, and system enhancements that improve customer outcomes.

What You Have (Basic Requirements):

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
  
   

What Will Set You Apart (Top Candidates Will Have):

• Experience in aftermarket parts operations, order fulfillment, or supply chain management.
• Strong customer service skills with experience supporting dealer-facing customers and resolving complex issues.
• Knowledge of Caterpillar parts policies, fulfillment processes, and distribution operations.
• Experience managing emergency, downtime, or critical customer order situations.
• Proven ability to analyze data, identify root causes, and implement effective solutions.
• Background in project management, Lean, or continuous improvement initiatives.
• Proficiency with SAP, PartsViz, Antares, Power BI, Snowflake, or similar business systems.
• Ability to build strong relationships, influence stakeholders, and collaborate across multiple teams.

What You Will Get:

This is Caterpillar – creating and delivering world-class components and solutions superior to the competition. Learn more about The Caterpillar Experience and why It's More Than a Job, it's a Career at Caterpillar.

Learn more about what happens inside Caterpillar’s Product Support & Logistics Division (PSLD).

About Caterpillar:

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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