• Administer and monitor the IT service solutions in the area of responsibility, supervise and continuously track
their compliance with the agreed performance parameters in the SLA
• Ensure the use and compliance with legal regulations and internal rules regarding IT equipment
• Proactively initiate measures to optimize functional parameters or corrections when necessary, propose
corresponding activities within the Service Improvement Plan (SIP)
• Periodically evaluate the IT system in the area of responsibility, in terms of technical requirements, audit and
security, work norms and procedures, availability, and continuity.
• Develop, test, implement, and continuously update operational work procedures for monitoring and service
failures at the enterprise level
• Define alerts for system monitoring and proactive intervention in the event of defined alert thresholds being
exceeded
• Analyze incidents and problems that occur in the IT Data Flows to identify the causes of errors and solutions.
Resolve requests and incidents assigned within the terms provided in the SLA, ensuring the minimization of
impact and service downtime
• Apply internal procedures established with process owners in the event of incidents with high impact and
potential financial losses
• Collaborate with other IT Data Squads to maintain inter-cooperation to resolve incidents and improve service
levels
• Participate in testing business continuity and ensure the functioning of IT systems in the conditions provided in
the BIA (Business Impact Analysis) in the event of planned or unplanned switchovers of IT systems
• Provide expertise, recommend technical solutions, participate in testing (technical, failure, availability,
performance, volume) in IT projects for IT systems and platforms in the area of responsibility
• Install and configure platforms and solutions in the area of responsibility, promote new objects on test, preproduction, or production environments (according to projects and change requests) Maintain the knowledge
database (Knowledge Base)

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 2 years’ experience in a similar role (Banking or Telecommunications fields represent an advantage)
• Understanding and experience in ETL methodologies and Data Warehousing principles Solid knowledge of PL/SQL
code and scripting
• Knowledge of working with databases Knowledge of IT security
• English language proficiency
• Excellent troubleshooting and problem-solving skills Strong communication and interpersonal skills Ability to work
independently and as part of a team
• Ability to prioritize and manage multiple tasks simultaneously