Job Description

COSTAR GROUP – DATA OPERATIONS SUPPORT ANALYST, COSTAR - LONDON

OVERVIEW

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index, CoStar Group is on a mission to digitise the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

 We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. 

CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market. 

 Learn more about CoStar. 

DESCRIPTION

The Data Operations Support Analyst will be responsible for supporting and growing the utilization of our data feeds program. In this role, they will work with both existing and new accounts to demonstrate the benefits of providing data through an automated feeds process while providing the highest level of customer service.  

RESPONSIBILITIES  

• Develop strong understanding of the benefits of using data feeds to our customers. 
• Outreach to customers who are underutilizing data feeds.

• Increase data feeds usage and overall knowledge/experience of the customer. 
• Master complexities of the commercial real estate business and competitor behavior to engage in value-added conversations with customers.  
• Recommend different and/or additional features or services for assigned accounts to ensure best value for customer.   
• Meet with customers to review feed quality, onboard new properties, verify accuracy of information being provided. 

• Track detailed activities describing interactions with customers. 
• Use customer service skills to put customers at ease and provide exhaustive and comprehensive troubleshooting of the data feeds process before escalation. 
• Follow and apply standard operating procedures consistently. 
• Ensure customer has a positive and pleasant experience.
• Maintain relationships with primary feed contacts within their book of business.
• Analyze, investigate, and resolve technical issues reported by clients.
• Establish direct feeds with customers.
• Manage existing technical partnerships with software providers.
• Collaborate cross-functionally with Research, Sales, Product, and Engineering teams.
• Present information to internal and/or external contacts for the purpose of problem solving.  

QUALIFICATIONS

• Bachelor’s Degree or equivalent.
• A track record of commitment to prior employers..
• Strong experience with building rapport over the telephone and overcoming objections in a customer service environment.  
• Proven ability to effectively build and maintain mutually beneficial relationships with clients. 
• Excellent verbal and written communication skills.
• Results orientated - ability to prioritize, multitask, drive, and achieve while working to deadlines under pressure.
• Analytical approach with the ability to interpret information and trends and detail oriented.
• Ability to learn new systems and organize workload in a fast-paced work environment.
• Ability to adapt quickly in a technology led environment.
• Strong interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences.
• Ability to be flexible and adapt to changing situations at a high growth company. 

• Demonstrated knowledge of commercial real estate.  
• Knowledge of French, German or Spanish a plus.
• Preference given to candidates who possess a thorough understanding of commercial real estate, including the marketing objectives of property owners and agents.

WHAT’S IN IT FOR YOU?

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in the Blue Fin, other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!

At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs.

#CoStar

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing