The Project Leader for Data Centers is responsible for managing a team of project managers for their assigned customer accounts. This role will engage the customer on data center construction projects, ensuring successful and timely start-up, commissioning, and field modifications of Carrier chillers. The Project Leader will work closely with internal and external teams, including the customer, engineering, factory operations, field service, commissioning authorities, general contractors, and subcontractors. This is a people leader role, responsible for deploying project managers and field technicians to provide a seamless customer experience that exceeds customer expectations.

Role Responsibilities:

• Lead a team of project managers responsible for the start-up, commissioning, and field modification of both air-cooled and water-cooled chillers in newly constructed data centers.

• Develop and maintain strong relationships with customers, understanding their construction schedules, required product delivery dates, installation dates and start-up and commissioning timelines.

• Act as the primary focal for assigned accounts during construction, providing exceptional customer service and support through consistent communication, engagement and prompt issue resolution with general contractors and subcontractors.

• Prepare and present regular performance reports and reviews to customers, highlighting project status, challenges, improvement efforts, and future plans.

• Ensure that services and deliverables are provided in accordance with contractual agreements and service level agreements (SLAs).

• Address and resolve client issues or concerns promptly, coordinating with internal teams to ensure effective solutions to complex problems and escalate when appropriate.

• Communicate critical information to internal stakeholders, including precise customer requirements, timelines, technician needs, and general business issues.

• Conduct formal turn-over of customer sites to field service after start-up & commissioning completion.

• Utilize data analytics and reporting tools to track key performance indicators (KPIs) and service levels.

• Identify trends, areas for improvement, and opportunities for optimization to enhance client satisfaction and operational efficiency.

• Propose and execute continuous improvements to enhance processes and support the customers’ needs.

Minimum Requirements:

• Bachelor’s degree in business, building and construction management, engineering.

• 7+ years of project management experience in data center, mission-critical, industrial construction, infrastructure environments.

Preferred Qualifications:

• Demonstrated customer-first perspective.

• Demonstrated experience executing high impact, cross-functional, complex, field-based projects.

• Effective people leadership including communication, empowerment and skills development.

• Demonstrated technical aptitude and/or learning agility.

• Superior ability to work with and influence diverse, cross-functional project teams to achieve high levels of performance in a dynamic, matrixed work environment.

• Proven ability to execute with speed and exhibit a bias for action.

• Ability to communicate effectively in written and verbal format across a wide audience.

• Demonstrated skills in using project management tools.

• Demonstrated propensity for develop and use of lean / continuous improvement tools.

• Knowledge of HVAC and service industries are a plus.

• Ability to travel up to 60%