ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs all functions required by the brokerage department to service the client

• Performs functions including troubleshooting and problem-solving to provide exceptional customer service

• Performs daily follow up on all open issues with the client, carrier, forwarder, CBP, or PGA to resolve any delays in entry processing

• Manages all aspects of the entry process from receipt of documents or data to delivery, billing and scanning.

• Audits commercial documents for accuracy, and verifies description, value, term of sale, country of origin, classification, and all areas required by CBP and any and all PGA’s

• Enters all required data accurately into Hellmann’s brokerage system to complete the entry and achieve full release with CBP and PGA.

• Coordinates with the origin station, supplier or third party to process the Importer Security Filing (ISF) on behalf the importer.

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

EDUCATION AND EXPERIENCE

• Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement

• High School Diploma or GED

• One to three years of previous experience in freight forwarding industry preferred

• Completion of any industry related course is an asset

KNOWLEDGE, SKILLS, & ATTRIBUTES

• Organization skills

• Time management and prioritization

• Customer-focused

• Adaptable / flexible to high-pressured environment

• Interpersonal skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet

• Proficient in world geography, shipping documentation, and Incoterms preferred

• Proficient written and verbal communication skills in English

• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Frequently required to stand, and walk

• Regularly required to sit for extended periods

• Regularly uses arms to reach, hands and fingers for computer and phone use

• Speaking clearly and listening for heavy phone contact

• Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.