Customer Support Associate

Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech that is passionate about moving money for better? Do you want to further your career in Financial Services? If so, join Convera as a Customer Support Associate. Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

In your role as Customer Support Associate, you will be:

• Handling online requests from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards

• Keying in transactions, sending customer communications and processing payments

• Running, analyzing and providing reporting to internal and external clients

• Working closely with our Front Office teams to provide our clients with unrivalled levels of customer service

• Running daily controls to ensure smooth running of our day-to-day processing and working with other internal departments should any concerns arise

• Adhering to compliance and regulatory requirements whilst delivering high level of customer service to our clients 

• You must be able to work well independently and as part of a team, be it in an office or remote environment You will ideally have:

• Experience in a busy team in a client facing function, within a financial services environment

• A passion for excellence in customer service and customer management along with proven track record for embedding this passion in team culture

• Excellent communication and listening skills with ability to network and build internal and external relationships at all levels. 

• Excellent time management and attention to detail

• Proactive & not afraid to speak up should you see something you don’t think looks right

• Experience using MS Outlook, Excel, Word, PowerPoint and the internet.

Join us, and let’s move money simply, securely, smartly

Convera is delivering solutions ranging from simple currency exchanges to sophisticated risk management solutions and platforms. Everything we do is designed to enhance the customer experiences and seamlessly power their global commerce needs. It’s an exciting time for our organization, as the largest non-bank cross-border payment company in the world serving over 30k customers in more than 200 countries. If you’re ready to unleash your potential to help drive change, apply now. We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package. We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

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