À propos de ce poste Customer Solutions Representative chez Boyd
Job Description
Boyd Thermal by Eaton is seeking a Customer Solutions Representative (CSR) for our CSR team in Woburn, MA. This position is responsible for supporting our customers alongside our account managers and business development teams by facilitating bi-directional communication, managing order entry, quote/opportunity coordination, and general project communication. This critical member of the commercial team is the front line to our customers. A candidate must be strongly motivated to provide a “best in class” customer experience. In addition to customer facing communication, this role provides critical “voice of customer” feedback to our outside sales team, the operations team, and senior leadership to facilitate rapid, profitable growth for Boyd Thermal.
Responsibilities (including but not limited to)
Support customers by entering and managing purchase orders and delivery dates in our ERP system
Continuously monitor customer portals or any method of communication used by our customers
Support the commercial team by:
Facilitating RFQ’s internally, track progress with estimating to ensure prompt completion, send completed quotes to customers as needed in collaboration with outside sales.
Collaborate with the outside sales team to manage the SF.com pipeline, including SF.com opportunity entry as needed to support customers.
Set pricing within general guidelines or with collaboration from outside sales as needed.
Validate incoming orders for accuracy (Drawing Rev’s, pricing/lead time accuracy, conformance to MOQ, shipping/payment terms, quality requirements, etc.)
Coordinate a contract review with all relevant internal stakeholders to ensure prompt confirmation to customers
Notify customers of changes to schedule, and communicate customer change requests to operations and the outside sales org
Coordinate cross-functionally to track and communicate orders status to all stakeholders as needed
Function as “account owner” for small to mid-size customers with support from BDE’s/Account
Promptly answer or return customer phone calls and emails.
Collaborate with program management to troubleshoot, research, resolve and escalate issues as necessary with cross-functional teams, e.g. procurement, accounting, engineering, etc.
Research customer complaints and support sales team in resolution.
Reports to the Customer Solutions Manager
Promptly answer or return customer phone calls and emails.
Collaborate with program management to troubleshoot, research, resolve and escalate issues as necessary with cross-functional teams, e.g. procurement, accounting, engineering, etc.
Research customer complaints and support sales team in resolution.
Reports to the Customer Solutions Manager
Basic Required Qualifications:
A minimum of two (2) years of customer service experience.
A minimum of two (2) years of experience using Microsoft Office
Experience working in a fast-paced, multitasking office environment
Boyd Thermal by Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
No relocation benefit is offered for this position. Only candidates residing within the immediate area of Woburn, MA (50 miles) will be considered for this position.
Preferred
Associates Degree or Bachelor’s degree in business or technical discipline
2+ years of experience using a CRM software, such as Salesforce
Experience using MRP/ERP system such as Oracle (extremely desirable)
Ability to read blueprints/technical drawings
Previous quoting experience
Manufacturing environment experience
Compensation up to $70,000 base pay. Bonus eligible.
All Job Posting Locations
Woburn
Remote Type
On-SiteEEO Statement
Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.