Requires 3+ years of related experience and a minimum of a high school diploma or GED equivalent.

Essential Duties and Responsibilities

• Responsible for understanding company products and knowledge of order process; Provide quotes for 
potential orders, processes new orders, checks status of existing orders
• Create and maintain customer files, records, documents, etc
• Enter, for assigned brand, all required information into the appropriate databases/applications, create 
and maintain the customer database, ensuring accuracy and timeliness; prepare emails, documents, 
letters, correspondence, etc. as needed to support customer requirements
• Enter all basic leveler, restraint, edge-of-dock (EOD) orders; schedule all orders and update as needed
• Answer incoming customer telephone calls for assigned region; provide back-up to other regions as 
needed; provide support to the sales team as needed
• Address and resolve customer/sub-contractor inquiries, problems, and complaints regarding products, 
service, billing, applications, etc
• Provide accurate and timely information regarding the status of open orders to customers and 
technicians; coordinate the dispatching of sub-contractors to customer facilities for surveys, 
installations, and repairs
• Act as a back-up for the Receptionist when needed
• Comply with health and safety guidelines and rules; managers should also ensure compliance across 
their teams.
• Protect Chamberlain Group’s and Systems’ reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading 
professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

Education/Certifications:

• High School Diploma or GED Equivalent

Experience:

• 3+ years of related experience

Knowledge, Skills, and Abilities:

• Problem solving skills and communicates efficiently and professionally, in both written and verbal form

• Working knowledge of computer software such as spreadsheets, databases, word processing applications, email, Internet, etc.

• Ability to read and interpret basic engineering and layout drawings (CA, Curb angle, pit layouts)

Preferred Qualifications

Education/Certifications:

• Associate degree

Experience:

• Experience in a manufacturing environment