If you enjoy detail, ownership, and working across teams to keep billing accurate and moving, this role gives you variety, strong stakeholder exposure, and plenty of opportunity to improve how things run.

Versent is looking for a Customer Contracts & Billing Officer to support accurate, timely, and compliant customer contracting administration and billing. This role works closely with Finance, Sales, Delivery, and Account teams to keep contract data clean, billing schedules on track, invoices raised correctly, and queries resolved quickly.

What you will be doing

• Create, update, and maintain customer contract records, including key commercial terms and billing triggers.

• Ensure contract artefacts are complete and stored correctly (signed contracts, SOWs, POs, variations, rate cards).

• Coordinate internal approvals and contract set-up requirements with stakeholders.

• Maintain customer master data, including billing contacts, PO details, invoice delivery preferences, and tax treatment.

• Raise invoices in line with contract terms and delivery evidence across a mix of revenue types (time and materials, fixed price/milestones, subscriptions, managed services, retainers).

• Validate invoice inputs (timesheets, WIP, milestone sign-off, pricing, coding, tax).

• Prepare credit notes, rebills, and billing adjustments with appropriate approvals.

• Support month-end billing activities including cut-off, reconciliations, and accrual coordination.

• Act as a key point of contact for billing queries and resolve issues across teams.

• Maintain audit-ready records, follow controls, and help improve processes, templates, and checklists.

• Support system and process changes (including data clean-up and testing as needed).
   

What success looks like

• Contract and billing data is accurate, complete, and up to date.

• Invoices are raised on time and match contract terms and supporting documentation.

• Billing issues are identified early and resolved with clear ownership and updates.

• Audit-ready documentation is consistently maintained.

• Strong working relationships are built across internal teams and customers.

What we are looking for

• Experience in billing operations, contract administration, accounts receivable support, or a similar finance/shared services role.

• Strong attention to detail and confidence working with contracts and billing schedules.

• Confident communicator who can coordinate across multiple stakeholders.

• Strong Excel skills and ability to reconcile data.

• Ability to manage competing deadlines and work calmly through ambiguity.

• Understanding of GST/tax invoices and core finance concepts (revenue, WIP, accruals, cut-off).

Life at Versent

We're a diverse team of motivated humans who think outside the box and strive to deliver what others might consider impossible. At Versent we truly care about our people and put real focus on cultivating a culture of learning, collaboration and growth.  We provide our teams with the space, trust, and support, to deliver the best work of their careers. To enable this, we have a culture that places a high value on continual feedback, excellence, and invention anchored in customer success.

We also offer our team:

• Flexibility: We give you the freedom to excel, providing as much autonomy and flexibility around when you work so you can manage your time in a way that best suits you to get the job done.

• Learning: We are passionate about continuous improvement and care about you investing in and developing your craft. Our Craft 180 Program is a holistic strategy for ongoing, meaningful skill and capability development with an ultimate goal to create an environment where people can learn and contribute in different ways to develop, practice and become masters of their craft.

• Access to Benefits That Fit Your Life: From salary packaging and purchased leave to novated leasing options, we offer a range of benefits designed to suit different lifestyles and priorities. There’s something for everyone.

• Health & Wellbeing Programmes: We focus on you as a whole person, with wellbeing initiatives that are to support you mentally, physically, emotionally and financially.

• Connection: Regular social activities across your team and the organisation.

• Recognition: We offer several reward & recognition programmes to acknowledge the amazing work that you do!

• Career opportunity: We provide the opportunity to work on diverse projects and initiatives that enable you to create a brilliant career.

At Versent, we don't adhere to a one-size-fits-all hiring strategy. We understand that you might not fulfill all the criteria for this position. Our celebration of diverse perspectives isn't just a value, it's a way to gain an edge. If you believe this opportunity is where you can thrive, don't be shy and apply! 

If you require any accommodations throughout the interview process, please get in touch with us by emailing [email protected].