Summary: 

As a member of the Walden Security Federal Services Division (FSD), the highly skilled and experienced Contract Manager for each USMS Circuit specified under this contract will provide contract administration and ensure the District is conforming to the contract requirements. The CM shall also oversee and manage all the security operations performed by the CSOs/LCSOs/DS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The CM shall serve as the primary point of contact for the Government to discuss contract-related and invoice requirements. The CM shall ensure Walden Security employees perform all duties and requirements of the contract from the CSO duties through all administrative requirements as follows:

• Ensure quality of services and supplies.
• Ensure the timeliness of all deliverables and control costs.
• Ensure compliance with all Government reporting requirements, a business-like concern for the interests of the Government, quality control, and management of key personnel.
• The CM shall have the ability and authority to make decisions on behalf of the company, particularly on personnel-related issues.
• The CM shall have the authority to supervise all individuals working under this contract.
• The CM shall provide for DS services during a vacancy.
• The CM shall be available to the Government on a 24-hour basis to ensure Contractor response in the event of an emergency or other exigent circumstance.
• The CM shall have the ability to carry out all administrative functions efficiently, effectively, and in a timely fashion (without reliance on and further assistance of the CSOs).
• The CM shall conduct prompt and thorough internal investigations of reported allegations or other evidence, to determine the facts and report all Performance Standard Violations (PSVs) without hesitation or unnecessary delay. The CM shall ensure those matters are handled and resolved internally.
• CM personnel are prohibited from performing duties of a CSO or LCSO and shall not be subject to the uniform requirements, weapons qualifications, and medical or physical requirements stated in this contract.
• The CM shall ensure all Government-issued equipment and property is tracked and accounted for, and otherwise safeguarded until the time it is returned to the Government, in accordance with an approved property control system.
• Other duties as assigned.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics;
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things;
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information;
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others;
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Is available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills;
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness;
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works ethically and with integrity; Upholds organizational values;
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefitsthe  organization through outside activities; Supports affirmative action and respects diversity;
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions;
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments;
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events;

Education and/or Experience:

Possess a Bachelor's degree and course work and/or professional certifications relevant to Contract management, such as:

A degree concentration or advanced degrees in business-related disciplines.

Or have five (5) years of contract management experience supporting contracts for:

• Armed Security Services, Military Security Services, or Law Enforcement Services; OR:
• Have five (5) years of contract management experience with contracts that are reasonably similar in size and complexity;
• OR: Have five (5) years of experience as a Senior Level Manager in Law Enforcement (a senior-level manager is defined as supervising at least two (2) management-level subordinates).

(Note: this requirement is waived at the discretion of the Contracting Officer for CMs currently serving in the capacity of CMs for the USMS or under the preceding CSO contract.)

“Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. “

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