About the Role:

We are seeking a Consumer Affairs Agent to join our Food Safety & Quality team at our De Pere, Wisconsin location. This role is responsible for supporting customer and consumer engagement by ensuring timely, accurate, and effective responses to inquiries and concerns, while upholding product quality and brand trust.

In this role, you will work closely with manufacturing sites, Food Safety & Quality teams, and cross-functional partners to investigate concerns, communicate outcomes, and support continuous improvement initiatives. This position offers the opportunity to build experience in quality systems, customer engagement, and food safety within a collaborative and fast-paced environment.

You’ll add value to this role by performing various functions including, but not limited to:

• Respond to customer and consumer inquiries by identifying, researching, and resolving questions in a timely manner.
• Investigate customer and consumer complaints and coordinate with plant Food Safety & Quality teams to support root cause analysis.
• Liaise with plant teams to support investigative procedures and ensure accurate documentation of findings.
• Process retrieval kits and fulfillment items in accordance with established procedures and reporting requirements.
• Interpret plant investigation findings and prepare written and verbal responses to customers and consumers.
• Prepare response communications using standardized templates to ensure consistency and accuracy.
• Conduct daily follow-up on open inquiries and ensure timely resolution
• Assist in identifying trends and communicate findings to support proactive quality improvements.
• Support evaluation of audit findings and assist in communicating corrective actions
• Maintain accurate documentation for internal audits, consumer affairs records, and quality system requests.
• Participate in team meetings and continuous improvement initiatives.

Important Details:

• This is a full-time, onsite role based in De Pere, Wisconsin. Occasional flexibility may be required to support business needs.
• Travel up to twenty-five percent (25%) may be required.
• The anticipated compensation for this position ranges from $ 13.46- 25.48 USD per hour. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. For certain roles, the successful candidate may be eligible for annual discretionary merit compensation award, bonus and equity pay. organizational needs. For certain roles, the successful candidate may be eligible for annual discretionary merit compensation award, bonus and equity pay.

You’ll fit right in if you have:

• High school diploma or equivalent required.
• Minimum of one (1) to three (3) years of experience in customer service, quality, or related roles preferred.
• Strong problem-solving and analytical skills with the ability to investigate and resolve issues effectively.
• Strong written and verbal communication skills with the ability to interact with internal and external stakeholders.
• Ability to work independently, manage multiple priorities, and maintain a high sense of urgency.
• Ability to remain calm under pressure and exercise sound judgment.
• Proficiency in Microsoft Office applications is required.
• Experience with customer engagement platforms such as Emplifi preferred.