Arcesium is a financial technology and professional services firm, delivering solutions to some of the world’s most sophisticated financial institutions, including hedge funds, banks, and institutional asset managers. Expertly designed to achieve a single source of truth throughout a client’s ecosystem, Arcesium’s cloud-native technology is built to systematize the most complex tasks.

Building on a platform developed and tested by one of the world’s leading investment and technology development firms, the D. E. Shaw group, Arcesium launched as an independent company in 2015. Arcesium received additional equity backing from a second seed client, Blackstone Alternative Asset Management, the world’s largest discretionary allocator to hedge funds. In January 2020, J.P. Morgan made a strategic investment in the company. Arcesium supports more than $677 billion in assets with a staff of over 2600+ software engineering, accounting, operations, and treasury professionals. We are looking for a candidate who should be self-motivated and critical thinker with strong communication skills to join our Product Consulting Group. The team is the first point of contact for our clients, provides day-to-day support for the platform and workflow related issues. The team is also involved in handling/resolving any operational issues faced by clients while using our world-class suite of middle/back-office applications and follow with internal teams as per defined SLAs.

Working hours: 8 PM to 5 AM IST (permanent night shift)

What you’ll do:

• Point of Contact for assigned clients to handle various product and application related queries from clients and provide a timely resolution as per defined SLAs
• Manage the client mandate from product consulting perspective and ensure all their queries are addressed as expected.
• Effective resolution of operational queries raised by clients by using the platform and provide detailed explanations to the clients.
• Coordinate with Product and Release managers to prepare for new clients and new fund onboarding.
• Train clients on how to use the Arcesium platform effectively.
• Create detailed documentation for future reference.
• Escalate issues (if any) to internal teams/senior management, as necessary
• Understand the criticality of issues raised by client and work closely with TRMs to provide RCAs as needed
• Prepare various MIS reports for both internal and external users
• Support internal tech teams in operational activities and quicker resolution of open issues.

What you’ll need:

• A minimum MBA in financial discipline
• Proficient in Industry and domain knowledge
• Technical skillsets including knowledge of python and other languages (SQL or understanding of C) would be preferable.
• An outstanding academic background with a passion to work in fast paced and dynamic environment
• Exceptional verbal, written communication and interpersonal skills
• Ability to multitask and manage multiple deliverables
• A high level of personal maturity and a collaborative attitude
• Should be able to demonstrate delivering high-quality work under stringent deadlines
• Work experience between 2 to 4 years in financial services industry supporting Middle and back-office trade life cycle and/or interacting with Hedge Fund managers and other asset managers will be an advantage
• Knowledge of Treasury and/or Swaps, trade lifecycle.

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