About the Job:

This is a client facing role in Kolkata. The job requires an Engineer to administer the Openshift set up for the large PSU. He is required to provide RCA and resolve L2 tickets for the customer issues. He is required to provide Solutions to customer problems and create SOPs for the day 2 day operations. The individual is required to support the Day2 operations of the customer.  The Job requires the individual to work in Shifts. 

What will you do?

• Assist the Client with the review of the implemented design documentation

• Manage status and health of Openshift

• Manage masters and nodes- Addition and remove of apps / worker nodes

• Secure OpenShift- Patches and maintain the security architecture / policies defined during LLD

• Control access to resources on OpenShift

• Monitor and collect metrics on OpenShift

• Collaborate with the Customer capacity team and provide technical inputs.

• Openshift Backup

• Be able to analyze Openshift performance issues and provide solutions.

• Assist and engage with the client on BaU activities.

• Categorizing & providing work around for resolutions & defects

• Collaborate with Ops team for identification of critical updates, upgrades and validating such in non-prod setup.

• Provide RCA and resolution for priority 1 & other important tickets tickets for critical updates, upgrades

• Health check for critical applications\ Workloads

• Knowledge base addition for support team for first level of Analysis and Basic Log collection in downtime, which will help to reduce the time spend on Incident Calls

• Help in troubleshooting the production critical issues \ Priority 1 tickets in conjunction with Red Hat Global Support Services (GSS).

• Creating SOP ( standard operating procedures) for critical updates, upgrades for roll-outs

• Assist the Client with the administration of a backlog of tasks in an issue tracking tool, which allow the design to be implemented.

• Provide knowledge sharing with specified Client representative (s)

• Provide a report containing details of the engagement activities, findings and status including the following:

• Configuration information changes for RH OCP

• Solution specific implementation details

• Operational procedures and operational management

• Guidance, advice and recommendations for optimizing and improving the Red Hat environment based on Red Hat enterprise experience

• Recommendations for potential process or tool changes to optimize the OCP environment

• Provide Daily Report, other reports as required

• Create SOP

• Work along with Various Client Stakeholders from Customer location

• Work along with Redhat Stakeholders including but not limited to Redhat Support, Account Team, Consulting & Delivery team

What will you bring:

• 5+ years of Openshift cluster administration experience

• Has a good knowledge on managing container infra setup and should be able to perform the above responsibilities. 

• Bachelor's degree or higher in computer science or other technical discipline, or equivalent work experience

• RH certification is preferred.

• Good Troubleshooting skills for Openshift clusters

• L2 Support and Administration Experience for Openshift clusters

• Has experience in working with Large customer setups

• Preferred work experience for Indian customers

• Experience in working at customer locations. This job is in Mumbai

• Has excellent Communication skills to drive technical conversations with the customer. 

#LI-VG11

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Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

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