Essential Functions and Responsibilities

• Manage the daily operations of a commercial facility, ensuring all maintenance, engineering, life safety, janitorial, and site services activities are performed in accordance with client expectations and C&W Services standards.
• Oversee preventive, predictive, corrective, and reactive maintenance programs to ensure building systems operate safely and efficiently.
• Coordinate and supervise all contracted services, including janitorial, landscaping, HVAC, electrical, plumbing, security, pest control, and other specialty vendors.
• Monitor vendor performance, verify service delivery, review invoices, and ensure compliance with contract terms and service level agreements (SLAs).
• Respond promptly to client, tenant, and occupant requests while maintaining a high level of customer service and communication.
• Conduct routine facility inspections and ensure the interior and exterior appearance of the property is maintained to established standards.
• Manage work order activities and facility service requests through the designated CMMS or work order management system.
• Maintain accurate site documentation, including maintenance records, safety documentation, operating procedures, equipment inventories, vendor records, permits, inspections, and compliance logs.
• Ensure compliance with all applicable federal, state, local, client, and company safety regulations, policies, and procedures.
• Lead and participate in safety meetings, audits, inspections, and emergency preparedness activities.
• Support facility emergency response efforts and ensure emergency procedures are current and properly communicated.
• Develop and manage site operating budgets, monitor expenditures, and identify opportunities for cost control and operational efficiencies.
• Review and approve facility-related purchase orders, invoices, and service requests within delegated authority levels.
• Assist with capital planning initiatives and support facility improvement projects as needed.
• Collect, analyze, and report operational and financial performance metrics to clients and company leadership.
• Lead, coach, and develop onsite maintenance staff, supporting employee engagement, training, and performance management.
• Develop and maintain positive working relationships with clients, occupants, vendors, and internal stakeholders.
• Maintain a thorough understanding of the client contract and ensure all contractual obligations are met.

Qualifications

Education

• Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management, or a related field preferred.
• Equivalent combination of education and relevant experience will be considered.

Experience

• Minimum of 3-5 years of facility management, building operations, property management, or related experience in a commercial facility environment.
• Experience managing maintenance operations and third-party service providers.
• Experience overseeing budgets, vendor contracts, and operational performance metrics.
• Experience with commercial building systems including HVAC, electrical, plumbing, fire/life safety, and building automation systems preferred.
• Experience using CMMS or computerized work order management systems preferred.

Knowledge, Skills, and Abilities

• Strong understanding of commercial building operations and maintenance practices.
• Knowledge of OSHA requirements, life safety systems, and facility compliance standards.
• Ability to read and understand technical documents, construction drawings, and equipment specifications.
• Strong financial acumen, including budgeting, forecasting, and expense management.
• Effective problem-solving, decision-making, and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong customer service orientation and ability to build positive client relationships.
• Valid driver's license, if required by the client or facility operations.

Preferred Certifications

• Certified Facility Manager (CFM)
• Facility Management Professional (FMP)
• Building Owners and Managers Association (BOMA) certifications
• OSHA training or other relevant facility management certifications