A little about us

incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong.

Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents.

The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.

We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

The Team

Our Commercial business is one of the fastest growing parts of incident.io, covering early stage startups through upper mid market companies across North America. We are scaling this segment by expanding headcount, increasing ACV, and building a repeatable, high velocity sales engine.

If you're excited by the prospect of selling a cutting-edge SaaS tool with strong product-market fit, collaborating with a dynamic team, and making a real impact on how companies handle critical incidents, you'll fit right in.

As an AE here, you'll use a suite of powerful tools: Salesforce for CRM, LinkedIn Sales Navigator for lead generation, HubSpot for marketing automation, and Omni for data and reporting.

Our rapidly growing customer base already includes industry leaders like Monday.com, Loom, and Vanta and we're just getting started.

What you’ll be doing:

• Joining a VC-backed start-up to build a new category with a product that has strong market fit that isn't fully capitalized yet.

• Optimizing the sourcing and closing of commercial accounts and ensuring that we maximize our revenue potential.

• Delivering best-in-class product demos and gathering valuable feedback to share with the product development team, helping to continuously improve our offerings.

• Working as a team and with leadership to develop new sales processes, challenge the status quo, and maintain a relentless focus on growth.

• Partnering with colleagues where sales isn’t an afterthought but a central focus of the business strategy and something we believe will ultimately drive the company’s success.

What experience you need to be successful:

• Able to successfully close B2B SaaS deals and work with technical stakeholders such as engineers and CTO’s, understanding their unique needs and challenges.

• Proven track record of closing new business at the high end of the Commercial level closing $50K+ deals and experience working with multiple decision-makers involved in deal cycles.

• True hunter mindset where you have various creative ways of reaching out to prospects and the drive to keep moving forward even in the face of rejection.

• Propensity to leverage data, prior success stories, and product knowledge to convey value to diverse stakeholders and ultimately convert them to customers.

• Desire to work in a fast-paced start-up environment where things can be ambiguous and you need to operate with autonomy.

Supporting you

We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

• Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.

• Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.

• First Friday of every month off. Yes, seriously.

• Enhanced pension. We put real money in, because future-you deserves better than an afterthought.

• Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.

• Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.

• Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.

• Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.