Description -

Collections Analyst

HP Inc is the market leader in commercial personal systems and printing, driving innovation that empowers people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies such as 3D printing, immersive computing, hyper mobility, Internet of all things and smart machines.

Our Credit and Collections team is growing in quality of impact. If you are passionate about new ideas and solutions – Join us to embark on a diverse and exciting career path in a dynamic, high-tech environment.  Our teams are creative and friendly, providing a wide range of services at HP Inc.

What will your role be?

As a Collection Analyst you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow.

What will your day consist of?

• You will lead communication with a key customer portfolio developing trusted relationship
• You will be supported by high-tech tool to help prioritize key contacts with your customer portfolio and urgent actions
• You will listen carefully to the customer challenges and identify solutions on how to drive payment behavior
• You will facilitate challenging solutions by involving other HP teams in working with the customer
• You will advise the Credit Analysts, Sales, Account Management teams on collection risks

• You will lead and/or participate in business enhancement projects across geographies

Who are we looking for?

• A strong collaborator with excellent Turkish and English:
  • excellent customer skills and incredible focus on trust and credibility to influence action
  • ability to build relationships across teams and cultures
  • a unique voice and a talent to challenge status quo processes
• An independent result-oriented professional with
  • Drive & a creative power to meet continuous challenges of the role
  • Proven problem-solving skills
• An excellent Collection analyst with
  • Foundational understanding of collection and financial concepts
  • Proven analytical skills coupled with willingness to continuously learn 
  • Solid computer literacy, curious to work with various technical tools to gain efficiency
  • Typically, 2-4 years of experience, preferably in collections / completed university degree with some experience in collection considered an advantage

How will we help your personal and professional development?

• Trainings, workshops and access to more than 10,000 wisdom nuggets via our learning platform and programs on all key professional and leadership skills you can imagine
• New disruptive technology introductions sessions

We love our work environment. We think you will too:

• It’s a friendly atmosphere with supportive leaders to bring your creativity to max
• Work-life balance support including flex-time arrangements and work from home opportunities
• Corporate Social Responsibility initiatives to help you make an impact to communities at large

Your additional benefits package:

• Medical services subscription
• 24 paid holidays
• Lunch tickets
• Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs, Kindergarten)
• Wellness program, Multisport card and free coffee, tea and fruits
• Vendors discount program (Restaurants, cinema, clothing, and other)

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Complexity
• Responds to routine issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"