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Summary

Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing. Duties include: Processing orders for materials for both domestic and/or international requests in accordance with company policy and practice. Coordinates and performs activities such as order entry, order acknowledgement, order revision and preparation of some shipping documents. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Job Description

OTHER SPECIFIC FUNCTIONS OR DUTIES

• Coordinates and performs activities associated with the transfer of consigned material.
• Coordinates and performs activities associated with order tracking and customs clearance by working with the transportation carriers and brokers.

SKILLS, KNOWLEDGE, TRAINING AND CERTIFICATIONS

Minimum Required Skills and Knowledge

• Direct customer support experience including administrative experience.
• Order processing experience or an equivalent combination of formal training in data processing, marketing, international business, finance and accounting, production control or related office and business education.

Required Certifications and Training

• Obtains and completes LMS training plan specific to assigned responsibility.

Experience Level with Business Tools

• Proficient in utilizing business tools such as:  E-mail, Microsoft Word, Excel, and PowerPoint. 
• Experience with SAP or equivalent ERP product and productivity software desired.

LEVEL DESCRIPTION

Skill

• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

Job Complexity

• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Supervision

• Normally receives little instruction on day to- day work, general instructions on newly introduced assignments

Typical Education and Experience

• Associates Degree or equivalent
• 3 - 5 years of related experience

ENVIRONMENT AND PHYSICAL REQUIREMENTS

Environment and Physical Demands

• As described in the job posting

Ability to Travel

• Travel required. See the job posting for more information.

Directions (HR Manager- review job requirements and edit as necessary)- delete italics words as to be used only as a guide.

Employee must be able to meet the following requirements with or without an accommodation.

• ______ (very heavy, heavy, medium, light or sedentary) work that will ______ (frequency: occasionally 1-33%, Frequently 34-66%, Constantly 67-100%) require employee to lift/move up to ______ lbs. and _____ (frequency: occasionally 1-33%, Frequently 34-66%, Constantly 67-100%) lift more than ____ lbs. to greater than _____ lbs.
• Lifting, carrying, pushing, pulling, or moving heavy equipment and/or supplies ________.   (frequency:  occasionally 1-33%, Frequently 34-66%, Constantly 67-100%)
• Reaching _____ (above, below, or above and below) the shoulder _______ (frequency:  occasionally 1-33%, Frequently 34-66%, Constantly 67-100%).
• Above-average agility and dexterity with the ability to hold, grasp and manipulate small parts and use hand and power tools _______. (frequency:  occasionally 1-33%, Frequently 34-66%, Constantly 67-100%).
• Wear personal protective equipment (PPE) and handle physical exertion, such as long periods of standing, walking, bending, crouching, stretching, reaching, repetitive motion, or similar activities.
• Work environments includes: __________ (exposure to chemicals, electrical current, proximity to moving mechanical parts, repetitive hand motion, open flame, working from heights, cold environment, hot environment, uneven surface, fumes).
• Travel to ___ sites. Valid driver’s license. (if need on job profile)

Time Type:

Full time

Job Type:

Fixed Term （固定期限）

Work Shift:

N/A

Pay Rate Type:

Salary

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.