The ideal candidate will be responsible for providing technical support for cloud infrastructure and services, with a focus on Amazon Web Services (AWS),  Microsoft Windows, and Linux environments. The new Cloud Support Engineer will work closely with internal teams and external clients to troubleshoot, resolve, and optimize cloud-based operations while ensuring maximum system uptime, security, and performance.

What You'll Do:

• AWS Cloud Support
  • Provide hands-on support and management of AWS services such as EC2, S3, RDS, EKS, Lambda, VPC, and IAM etc.
  • Troubleshoot and resolve AWS issues related to networking, security groups, auto-scaling, and instance performance.
  • Implement and monitor cloud architecture to ensure high availability, performance, and disaster recovery.
  • Certification: AWS Associate level certification required. AWS SysOps certification preferred.
    
    
• Database Administration
  • Perform basic administration of databases such as Microsoft SQL server, MySQL hosted in AWS RDS or EC2 instances.
  • Monitor Database health and performance, troubleshooting connectivity and performance issues.
  • Conduct regular backup and maintenance tasks for databases.
    
    
• Automation and Scripting
  • Write and maintain scripts (PowerShell, Bash, Python) for automation of recurring tasks, cloud resource management, and server maintenance.
  • Implement Infrastructure as Code (IaC) solutions using tools such as CloudFormation or Terraform. 
  • Knowledge of CI/CD pipelines, containerization (Docker, Kubernetes), and configuration management tools (Ansible, Chef, Puppet).
  • At least 2-3 years of DevOps experience, including hands-on experience with CI/CD pipeline and DevOps tools.

• Monitoring and Optimization
  • Utilize monitoring tools (e.g., AWS CloudWatch, Grafana, Prometheus or similar) to monitor system health and performance.
  • Optimize cloud costs and performance by managing resource allocation, scaling, and storage configurations.
    
    
• Windows and Linux Server Management
  • Configure, deploy, and maintain both Windows  and  Linux  servers within cloud environments.
  • Troubleshoot and resolve OS-level issues, including performance bottlenecks, service failures, and system outages.
  • Apply patches, updates, and security enhancements to Windows and Linux systems regularly.
  • Ensure regular backup are conducted and perform restores as needed.
    
    
• Security and Compliance
  • Implement and manage cloud security best practices, including encryption, access control, and identity management (IAM).
  • Ensure compliance with internal and external regulations (such as SOC, ISO, GDPR) within the cloud environment.
    
    
• Technical Support
  • Provide Level 2/3 support for escalated incidents and service requests involving AWS services, Windows, and Linux servers.
  • Collaborate with development, DevOps, and network teams to ensure smooth cloud operations and efficient incident resolution.
    
    
• Documentation
  • Create and maintain detailed technical documentation for cloud infrastructure, processes, and troubleshooting guides.
  • Provide training and knowledge transfer to other IT staff and clients as needed.

Certification Requirements

• AWS Certification:
• AWS Certified Solutions Architect – Associate (required)
• AWS Certified SysOps Administrator – Associate (preferred)
  
  
• Additional Certifications (Preferred):
• Linux Professional Institute Certification (LPIC-1) or equivalent
• CompTIA Cloud+ or similar cloud-related certifications
  
  

Note: Candidates should maintain active certification status and be willing to pursue additional certifications as required by evolving cloud technologies and organizational needs.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and certifications.
• A collaborative and innovative work environment.
• Access to state-of-the-art technologies and training.

If you are passionate about technology and enjoy solving complex problems, we would love to hear from you!

An important note on salary:

The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.