Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:

We are seeking a AI & Cloud Security Consultant to join the North American Security, Privacy & Compliance Centre of Excellence (COE SPC).

This role is ideal for an experienced cloud or security professional who has built, secured, operated, or defended enterprise cloud environments and is ready to transition into a highly technical customer-facing consulting role. We are looking for someone who enjoys solving complex security challenges and wants to help customers securely adopt AI-powered cloud technologies.

This is not a compliance, GRC, or traditional pre-sales solution consulting role. You will work directly with enterprise security teams to advise on AI and cloud security, communicate the security capabilities of Genesys Cloud, and support customer security reviews, technical assessments, and audit engagements.

Success in this role requires practical cloud security experience, strong technical credibility, excellent consulting and communication skills, and the ability to translate complex security concepts into clear, practical guidance for both technical and executive audiences.

Key Responsibilities:

• Serve as the primary technical security advisor for customer engagements, influencing secure adoption of Genesys Cloud AI capabilities across enterprise environments

• Lead architecture discussions that improve security posture, scalability, and resilience of customer cloud deployments

• Design and communicate AI security strategies that reduce risk, strengthen governance, and align with enterprise security frameworks

• Drive customer security reviews, audits, and technical assessments, ensuring clear articulation of security controls and risk mitigation approaches

• Translate complex security architectures into actionable guidance for both technical teams and executive stakeholders

• Guide remediation strategies for vulnerabilities and penetration testing findings, improving overall platform security and customer confidence

• Partner cross-functionally with Product, Engineering, Legal, and Compliance teams to align security messaging and technical accuracy

• Build long-term trusted relationships with customer security leaders, positioning Genesys as a strategic security partner

Required Qualifications:

• 10+ years of experience in cybersecurity, cloud security, application security, or related technical security disciplines

• Strong expertise in AWS security, cloud-native architectures, Kubernetes, APIs, and modern SaaS security models

• Proven experience securing enterprise cloud environments and cloud-native applications

• Experience securing cloud-native applications and an understanding of modern AI security risks. Practical experience with Generative AI, LLMs, Agentic AI, or AI-enabled solutions

• Hands-on experience applying the OWASP Top 10 for LLM Applications, OWASP Agentic AI Security Guidance, and modern AI security best practices to secure AI-enabled cloud solutions.

• Deep understanding of identity and access management, encryption, data protection, and DevSecOps practices

• Hands-on experience with security technologies such as SIEM, endpoint protection, vulnerability management, and threat intelligence

• Demonstrated ability to communicate complex technical concepts clearly to both technical and executive audiences

• Experience supporting enterprise security assessments, audits, or customer-facing security engagements

• Strong consulting and stakeholder management skills with the ability to influence senior security leaders

Preferred Qualifications:

• Experience with AI red teaming, adversarial testing, or AI model evaluation frameworks

• AWS Security Specialty, CISSP, CCSP, GIAC, or similar certifications

• Experience with Infrastructure as Code and security automation

• Background in SaaS or cloud-native software organizations

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.