About the Role

We are looking for a Clinical Quality Specialist to help build out and strengthen the next phase of InStride Health's Clinical Quality and Patient Safety program as our patient census and organizational complexity continue to grow.

This role is ideal for someone who enjoys building systems, creating structure, and partnering across teams to improve the quality and safety of care. Reporting to the Director of Clinical Quality, this individual will play a key role in developing scalable quality programs, supporting patient safety operations, driving cross-functional initiatives, and helping establish the infrastructure needed to support a rapidly growing organization.

The Clinical Quality Specialist will partner closely with Clinical Services, Compliance, Operations, Product, and other stakeholders to implement quality initiatives, monitor clinical performance, oversee patient safety and complaints processes, support new program development, and leverage technology and AI to improve efficiency and scale. This is a fully remote position.

Responsibilities:

• Partner with the Director of Clinical Quality to build out new processes, workflows, and supporting documentation that strengthen and scale InStride's Clinical Quality Management Program.
• Coordinate day-to-day patient safety operations, including intake, review, tracking, trend analysis, committee support, corrective action monitoring, and continuous improvement of the Patient Safety Event Reporting Program.
• Support the oversight and continuous improvement of the complaints, grievance, and patient feedback processes, including intake, review, trend analysis, and identification of opportunities to improve the patient and family experience.
• Support development of quality governance documents including annual work plans, program descriptions, program evaluations, committee charters, dashboards, and executive reporting.
• Collaborate with Clinical Services to develop and maintain provider quality oversight activities including clinical documentation review processes, quality monitoring tools, performance indicators, and clinical trend reporting.
• Partner with clinical leaders to support implementation and evaluation of new clinical programs and treatment models, including development of quality measures, implementation monitoring, and outcome evaluation.
• Support external audits, health plan quality requirements, regulatory initiatives, and organizational readiness for future accreditation activities (e.g., URAC, NCQA).
• Partner with Compliance to develop, review, and operationalize clinical policies, procedures, standards, and related quality documentation.
• Analyze patient safety events, complaints, satisfaction data, documentation findings, and other quality indicators to identify trends, opportunities, and recommendations for leadership.
• Lead cross-functional quality and patient safety projects from concept through implementation, developing project plans, facilitating meetings, and driving multiple concurrent initiatives to completion while proactively identifying barriers and ensuring accountability for deliverables.
• Prepare presentations, executive summaries, dashboards, and reports that translate quality data into meaningful operational insights for leadership.
• Identify opportunities to improve quality workflows through technology, automation, artificial intelligence, and scalable operational processes.
• Build strong collaborative relationships across Clinical Services, Clinical Operations, Compliance, Product, Business Insights, and other operational teams to support organizational quality goals.
• Serve as a trusted resource for clinical quality, patient safety, quality improvement methodologies, and regulatory best practices throughout the organization.

What You Need to Succeed in the Role

Required Qualifications

• 5+ years of experience in Clinical Quality, Patient Safety, Healthcare Quality Management, Accreditation, Clinical Operations, or a related healthcare environment.
• Experience supporting quality management, patient safety, clinical oversight, quality improvement, or regulatory compliance activities.
• Demonstrated experience leading complex, cross-functional projects from planning through implementation.
• Excellent organizational skills with the ability to manage multiple competing priorities in a fast-paced environment.
• Strong written and verbal communication skills, including experience preparing executive-level reports and presentations.
• Strong analytical and critical thinking skills with the ability to translate data into meaningful recommendations.
• Demonstrated ability to build relationships and influence stakeholders across multiple departments without direct authority.
• High level of initiative, accountability, and follow-through.
• Proficiency with Google Workspace.

Preferred Qualifications

• Highly preferred: Master’s degree in a behavioral health or healthcare-related field (e.g., Counseling, Psychology, Social Work, Public Health, Healthcare Administration, Nursing, or similar).
• Clinical licensure or previous clinical practice experience.
• Experience building or expanding quality management or patient safety programs.
• Experience supporting behavioral health organizations.
• Experience conducting clinical documentation reviews or quality audits.
• Experience with health plan audits, accreditation standards, or regulatory readiness.
• Experience developing dashboards or quality reporting.
• Experience leveraging AI, automation, or technology solutions to improve quality processes and operational efficiency.

The expected annual salary for this role is between $95,000-105,000. Actual starting salary will be determined on an individualized basis and will be based on several factors including but not limited to specific skill set, work experience, etc.