Position Summary

The Clinical Partnerships Coordinator is responsible for coordinating and maintaining all provider compliance requirements with NIVA Health's facility partners to ensure uninterrupted clinical operations. This role serves as the primary liaison between NIVA Health, healthcare facilities, providers, and internal departments to facilitate the timely submission, tracking, and renewal of all required licensure, credentialing, regulatory, and onboarding documentation.

The Clinical Partnerships Coordinator proactively manages compliance deadlines, maintains strong relationships with facility partners, and ensures providers meet all facility-specific requirements before rendering services. This highly autonomous position requires exceptional organizational skills, attention to detail, outstanding communication, and the ability to independently prioritize multiple competing deadlines in a fast-paced healthcare environment.

The Clinical Partnerships Coordinator exemplifies NIVA Health's Core Values by demonstrating ownership, collaboration, responsiveness, and a commitment to operational excellence while supporting the organization's continued growth.

The Clinical Partnerships Coordinator must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. 

NIVA Health Core Values:
As a member of the NIVA Health leadership team, you will embody and promote our core values:

1. Teamwork: Foster collaboration and unity across all levels of the organization.
2. Resilience: Maintain a positive attitude and determination to overcome challenges.
3. Open-Mindedness: Encourage innovation and diverse perspectives.
4. Ownership: Take responsibility for achieving goals and driving success.
5. Positivity: Inspire optimism and enthusiasm throughout the team.

Duties and Responsibilities

Provider Compliance Coordination

• Coordinate all provider onboarding requirements with facility partners.
• Ensure providers meet all facility-specific credentialing, licensing, and regulatory requirements before providing patient care.
• Track expiration dates for licenses, certifications, malpractice insurance, DEA registrations, and other required credentials.
• Coordinate timely renewals to prevent interruptions in provider privileges.
• Maintain accurate provider compliance records and databases.

Facility Partner Relations

• Serve as the primary point of contact for facility credentialing departments and external partners.
• Develop and maintain positive working relationships with facility representatives.
• Respond promptly to facility requests for provider documentation.
• Coordinate completion of facility-specific applications, agreements, attestations, and regulatory forms.
• Ensure all documentation is submitted accurately and within required deadlines.

Regulatory Compliance

• Monitor compliance requirements across all facility partners.
• Maintain current knowledge of applicable credentialing and regulatory standards.
• Ensure provider documentation remains complete and compliant with organizational and facility requirements.
• Escalate compliance concerns before they become operational issues.

Deadline & Workflow Management

• Maintain a centralized tracking system for all provider onboarding, credentialing, renewals, and compliance deadlines.
• Prioritize competing requests while ensuring critical deadlines are consistently met.
• Proactively communicate upcoming deadlines to providers and leadership.
• Follow up with providers and external partners to obtain outstanding documentation.

Communication & Collaboration

• Partner closely with:
• Human Resources
• Operations
• Credentialing
• Case Management
• Clinical Leadership
• Talent Acquisition
• Facility Representatives
• Provide regular updates regarding onboarding status and compliance milestones.
• Communicate professionally and effectively with providers regarding outstanding requirements.

Continuous Improvement

• Identify opportunities to improve credentialing and compliance workflows.
• Assist in developing SOPs and standardized processes.
• Recommend automation and technology solutions that improve efficiency and reduce administrative burden.

Other

• Complete other duties as assigned at the discretion of management.
• The duties listed are illustrative and not exhaustive.
• Work Environment
• Hybrid office environment with periodic travel as needed.
• Frequent interaction with healthcare providers, facility administrators, and leadership.
• Fast-paced environment with shifting priorities and multiple concurrent deadlines.
• Significant independent work requiring sound judgment and proactive communication.
• Physical Demands
• The physical demands of this position are typical of an office or clinic-based role and include the following:
• Primarily sedentary work requiring prolonged computer use.
• Frequent telephone and video conference communication.
• Occasional lifting of office materials up to 20 pounds.
• Ability to travel occasionally to facilities or corporate meetings as needed.
• Prolonged periods of sitting at a desk, working on a computer.
• Occasional standing, walking, and moving between work areas.
• Minimal physical effort required, with occasional lifting of objects such as files, paperwork, or office supplies (up to 20 pounds).
• Use of standard office equipment, including computers, telephones, and printers.
• Visual and auditory demands for reading documents, reviewing digital materials, and participating in meetings or phone calls.
• Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role in accordance with the Americans with Disabilities Act (ADA).
• Equal Employment Opportunity Statement
• NIVA Health is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to fostering a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
• We believe that a diverse and inclusive team enhances our ability to provide exceptional care and innovation in the healthcare industry. If you require reasonable accommodations during the application or interview process, please contact Human Resources at [email protected].

Requirements

Qualifications

Education & Experience

• Associate's or Bachelor's degree preferred.
• Minimum 2 years of healthcare administration, credentialing, provider relations, compliance, or related experience.
• Experience working with healthcare providers, hospitals, skilled nursing facilities, or physician practices preferred.
• Knowledge of provider credentialing and regulatory processes preferred.

Skills & Competencies

Communication

• Exceptional written and verbal communication skills.
• Professional relationship-building abilities.
• Strong customer service orientation.

Organization

• Outstanding organizational and time-management skills.
• Ability to manage numerous deadlines simultaneously.
• Highly detail-oriented with exceptional accuracy.

Critical Thinking

• Strong analytical and problem-solving abilities.
• Ability to independently identify and resolve issues.
• Sound judgment and decision-making.

Independence

• Self-directed with minimal supervision.
• Ability to prioritize work effectively.
• Demonstrates initiative and accountability.

Technical Skills

• Microsoft Office Suite (Excel, Outlook, Word)
• Google Workspace
• Credentialing platforms and databases
• Electronic document management systems