Job Summary

The Client Solutions Manager will serve as the primary customer contact for IT solutions, fostering strong relationships with clients, internal departments, and OEM sales teams. This role involves driving the adoption and growth of SHI solutions through scheduled meetings, competitive pricing proposals, and proactive customer engagement. The Client Solutions Manager will handle customer maintenance renewals, manage the ordering process, and collaborate with various teams to ensure seamless operations and address any customer concerns.


Role Description

• Act as the dedicated customer point of contact for focused IT solutions.
• Forge strong relationships with customers, internal SHI departments, and OEM sales teams.
• Drive SHI solutions adoption and growth through recurring scheduled meetings, proactive identification of new SHI solutions offerings, and proposing competitive pricing for all offerings.
• Research, position, and present comprehensive pricing quotes based on dedicated customer requirements, including new hardware, software, and associated services.
• Propose competitive pricing quotes for SHI Solutions and finalize new IT solutions within current accounts.
• Actively manage customer maintenance and support renewals through customer engagement, focusing on expanding the business relationship.
• Manage the customer ordering process, ensure swift and accurate entry of purchase orders, and provide timely updates to customers and all relevant parties.
• Actively participate in assigned training and team meetings to stay updated on focused IT solutions.
• Collaborate with Outside Sales, customers, vendors, and internal teams through conference and team calls.
• Handle problem resolution by managing product returns, invoicing questions, and customer concerns.



Behaviors and Competencies

Business Acumen: Can understand and apply basic business concepts and terminology.
Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.
Communication: Can communicate simple ideas and information clearly.
Customer Service: Can provide responsive and courteous assistance to customers.
Discretion: Can make wise decisions or judgments in minor matters of privacy and confidentiality.
Initiative: Can demonstrate a willingness to take on new tasks and responsibilities when assigned.
Interpersonal Skills: Can communicate effectively and build relationships with others in minor situations.
Judgment: Can follow established guidelines and procedures to make decisions when faced with common tasks or problems.
Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
Strategic Thinking: Can understand and align with the organization's strategic direction.
Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.


Skill Level Requirements

• Understanding of business operations and strategy - Basic
• Experience building and maintaining professional relationships with both internal and external stakeholders - Basic
• Proficiency in customer outreach and delivering tailored customer service solutions - Basic
• Experience working in a fast-paced, collaborative environment - Basic
• Experience using discretion to independently facilitate business decisions in response to customers - Basic


Other Requirements

• Completed Bachelor's Degree and relevant Customer Service experience, OR Customer Service experience in a corporate setting or comparable work experience preferred
• Proven customer solutions experience, preferably in the IT industry