Position Summary

The Client Services Representative I acts as the primary contact for clients and prepares client orders to be used by manufacturing. The essential duties outlined below may vary based on location or brand.

Key Responsibilities

Ordering Processing

• Processing incoming orders, whether received via phone, email, or other channels, ensuring all information is complete and accurate.
• Checking product availability and ensuring orders can be filled promptly.
• Accurately inputting client orders, including product details, quantities, and client information, into the company’s database.
• Verifying pricing and applying any applicable promotions or discounts to orders.

Logistics

• Working with shipping and logistics teams to ensure orders are shipped accurately and on time. 
• Tracking the status of orders and providing updates to clients. 

Customer Service

• Addressing client inquiries regarding order status, resolving issues, and providing excellent customer service. 
• Communicating with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues. 

Reporting

• Maintaining detailed and organized records of all orders and related transactions. 
• Assisting with generating reports. 
• Identifying and resolving issues that may arise during the order processing cycle. 

Cross-Functional Integration

• Work closely with sales, manufacturing, Shipping and other internal departments to ensure smooth order processing.

Quality

• Collaborating with other departments, such as sales, manufacturing, and shipping, to identify defects and determine root cause. 
• Processes replacement orders as necessary.

Experience & Skills

• Education:
  • High School Diploma, required
  • Associates Degree or equivalent work experience, preferred

• Experience:
  • Minimum of 1 year of customer service experience, preferred
  • Proficient with order entry processes and software, preferred

• Required Skills:
  • Time management, organization, and planning.
  • Strong verbal and written communication skills.
  • Problem-solving, troubleshooting, and decision-making.
  • Experience with Microsoft Office.
  • Regular/dependable attendance.
  • Flexibility of work hours, including overtime.

• Work Environment/Travel Requirements
  • Occasional travel related to other sites /corporate.
  • Extended periods of office work on a computer and in team meetings.

• Physical Requirements
  • Ability to work in an office environment, with occasional trips to manufacturing.
  • Lift up to 10 lbs.

This job description outlines the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Our Benefits

Apogee and our brands are an Equal Opportunity Employer.