Build the future with us

Are you driven by the mission of delivering exceptional client experiences and helping people feel confident and supported at every step of their journey? As a Client Experience Representative, you will play a key role in ensuring clients receive clear information, timely assistance, and a seamless service experience.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Client Experience Representative, you’ll be at the core of our mission. Here are the main responsibilities:

• Respond to client inquiries via phone, email, and written correspondence
• Provide clear explanations of policy information, coverage details, and account updates
• Research client accounts and documentation to resolve questions and issues
• Determine when requests require escalation to management or specialized departments
• Document all client interactions, including inquiries, concerns, and actions taken
• Maintain strong knowledge of company products, policies, and internal resources
• Ensure appropriate follow‑up to guarantee full resolution
• Participate in special projects and support team initiatives
• Conduct all business in compliance with company standards, regulations, and ethical guidelines

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their strong customer service and communication skills
• Stands out for their ability to multitask and stay organized
• Demonstrates strong problem‑solving skills and attention to detail
• Is recognized for their ability to think outside the box and adapt quickly
• Has 2+ years of experience in customer service, insurance, or a related field
• Has a working knowledge of MS Word, Outlook, Excel, and learns new systems quickly
• Types 30–35 WPM with minimal errors
• (If needed) Has an intermediate level of English proficiency, as the role involves communicating with clients and internal teams on a daily basis

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
• Competitive benefits:
• Flexible group insurance
• Competitive pension plan
• Stock purchase plan
• Vacation and wellness/personal development days
• Telemedicine
• Employee and family assistance program
• Ergonomic furniture program
• Performance bonus
• Discounts on company products
• And much more

Apply now and get ahead of your career — where your talent truly belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply — your place might be with us, and we want to get to know you