POSITION PURPOSE

The CNO is responsible for the day-to-day operations of the clinical and Nursing services

of the facility. Under the direct supervision of the CEO the CNO is

responsible for providing, managing and supervising the clinical and nursing staff,

ensuring that the competency, numbers, and staff levels are appropriate to meet the

immediate and complex needs of patients. The CNO is responsible for promoting the

overall quality of nursing care while operating under appropriate standards of practice. .

In conjunction with the professional staff the CNO plans, coordinates, manages, and

evaluates clinical and nursing programs, policies, and services of the facility promoting a

team approach to the delivery of patient care provided by the facility.

ESSENTIAL JOB FUNCTIONS

Every effort has been made to make this job description as complete as possible. However, it in no way states

or implies that these are the only duties the incumbent will be required to perform. The omission of specific

statements of duties does not exclude them from the position if the work is similar, related or is a logical

assignment to the position.

● Operations Management: Defines and implements operational standards,

policies and procedures that address how nursing care needs of the patient

population are assessed, met and evaluated. Collects and analyzes data from

internal and external sources regarding current way of doing business and

clinical processes. Conducts needs analysis, identifies and prioritizes needs,

applies good problem solving skills to improve operations.

● Safety and Quality of Care: Promotes quality by incorporating current nationally

recognized professional standards and other expert literature into policies and

procedures governing the provision of nursing care, treatment and services.

Encourages the identification of alternate processes and potential solutions and

acts to implement changes to resolve identified problems, improve safety and

quality of care and maintain patient rights.

● Financial Management: Oversees the preparation and management of sound

operating, special project and capital budgets for nursing. Ensures the utilization

of appropriate productivity measures and nursing support of revenue cycle

needs. Meets budget-critical financial metrics. Provides stewardship of all

financial resources.

● Human Resources: Determines staffing requirements and ensures the

availability of adequate numbers of competent staff (including contract labor)

that are properly credentialed, educated, trained, motivated and engaged.

Directs performance management systems including policies/practices for

providing timely feedback, recognizing excellence and dealing with problem

behavior and poor performance.

● Medical Staff: Collaborates with the Medical Staff to identify and resolve issues

affecting the provision of nursing care and overall patient care in the Hospital.

Fosters open and effective communication between patients, nursing and

medical staff to resolve problems. Promotes harmonious relationships among

nursing, medical staff, patients and the public.

● Vision and strategy setting: Establishes and communicates a clear and

compelling vision. All stakeholders know the hospital’s mission, vision, and

priorities. Works with Board, senior management team, physicians and nursing

staff to develop, implement, and update strategies and opportunities for growth

and improvement to support the hospital’s mission and respond to external and

internal issues.

● High performance culture: Conveys CHC/hospital’s values and acceptable

behavior to all stakeholders through own actions. Creates an organizational

climate that encourages teamwork, builds employee engagement, collaborates,

accepts accountability, and produces quality results. Inspires individual and

organizational excellence.

● Internal Communication and Relationship: Demonstrates effective interpersonal

relations including influencing/persuading at all levels inside the hospital and

corporation. Builds rapport and trust with team through frequent/timely

communication. Develops and maintains effective medical staff relationships.

Seeks input from stakeholders. Anticipates and addresses concerns. Contributes

to the creation of a culture of communication.

● External Communication and Relationship: Works with community leaders as

appropriate to assess community healthcare needs, build a positive hospital

image and market hospital services. Actively participates in his/her community

through civic and other service. Demonstrates appropriate political savvy, tact

and diplomacy.

● Talent Development: Wants people to develop. Accurately assesses

developmental needs and provides frequent feedback, coaching, and personal

development opportunities. Faces up to performance and behavior problems

quickly and directly. Does not shy from providing timely corrective feedback.

Takes action promptly to remove talent that is non-responsive to coaching and

developmental activity.

● Accountability: Sets clear, consistent goals and expectations. Holds self and

others accountable for decisions and actions. Demands high performance. Is

reliable, keeps commitments, and delivers results. Creates an ownership

culture.

● Champion for Change: Speaks out for change and helps staff understand reasons

for, and benefits from, change. Makes change real for individuals. Links change

to work processes and involves stakeholders in the change process. Follows

through on change initiatives. Communicates constantly with all affected by

change.

Other General and Related Duties

● Supports and apply CHC’s core values of Respect, Integrity, Stewardship and

Excellence in the performance of job functions.

● Supports CHC goals. Complies with CHC policies and procedures as they relate to

the performance of job functions.

● Is actively committed to quality of patient care, treatment, and services.

Measures and reports quality results to hospital and corporate teams. Fosters

continuous quality improvement. Participates in corporate-wide and

hospital-based performance improvement activities.

● Is actively committed to providing excellent customer service. Strives to meet or

exceed patient expectations/satisfaction in the performance of job functions.

● Is actively committed to meeting and/or exceeding physician

expectations/satisfaction in the performance of job functions.

● Is actively committed to meeting and/or exceeding employee

expectations/satisfaction in the performance of job functions.

● Retains all nursing related hospital accreditations, licensures and designations in

good standing. Maintains compliance with all laws and applicable regulatory

requirements. Acts promptly to comply with required changes.

Requirements

QUALIFICATIONS:

Bachelor’s Degree of Nursing from an accredited university program. Masters degree

preferred: or enrolled and progressing toward a Masters. Must possess and maintain

current licensure as a Registered Nurse in the State of Texas.

A minimum of three years of direct patient care experience in an acute care setting is

required. Critical care experience is preferred. Must show evidence of competency in

supervising patient care services through a minimum of 3 years management

experience.

KNOWLEDGE/SKILLS/ABILITIES:

Ability to define realistic, specific goals and objectives and to prioritize objectives

Ability to organize and manage multiple priorities

Ability to manage people and work with them in such a manner as to build high morale

and group commitments to goals and objectives

Ability to work with all levels of management and respecting all differences

Ability to communicate and relate well with others

● Communicates openly, respectfully, and in timely way

● Shares information appropriately

● Keeps others well informed

● Encourages others to share contrary views

● Responds in a timely manner to messages/requests

Ability to be trustworthy

Ability to identify and resolve operational and administrative problems

Ability to work with Medicare system and be adaptable to changes

Ability to work independently

Proficient PC skills, including Microsoft Word and Excel

Proficient knowledge to understand and apply the concepts and terminology unique to

the healthcare industry

Possess a strong customer orientation

Possess critical thinking skills

Possess sound and accurate judgment and timely decision making

PHYSICAL DEMANDS AND WORKING CONDITIONS

Ability to speak English, hear, sit, walk, stand, bend, and lift.

Ability to operate all equipment necessary to perform the job

Mental stress possible due to high volume of workload and tight deadlines

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources