Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview

CX (Customer Experience) Audit Operation job involves reviewing product listings on the Coupang platform for defects, providing feedback on Standard Operating Procedures (SOPs), troubleshooting cases, and ensure a high-quality and consistent customer experience for Coupang customers. Job roles will focus on regular or special task audit (follow KPI for daily output&high accuracy) and report defect findings to managers who oversees the entire process and lead teams.

As a CX auditor, you will be responsible for regular or special task audit, provide the audit defect findings with clear comment/opinion to managers. On top of daily output, you also need to deliver high accuracy audit result. This role is crucial to the Cx Audit function, with a primary focus on enhancing overall audit integrity and quality.

What You Will Do

• Perform audit operation on regular or special catalog data with Clear comment
• Helping managers to execute the actions that help to improve quality level or reduce human errors.
• Collaborate with team members to achieve the goal, meet the KPI.
• Act as a team player, honoring team with integrity and reputation.  

Basic Qualifications

•  Proficient in Microsoft Excel, PPT and Google Sheets (comfortable with basic filters and formulas)
•  1–2 years of administrative or operational support experience
•  Able to follow instructions and organize tasks based on team goals
•  Proactive, willing to learn, and able to work well with different teams

Preferred Qualifications

•  Experience supporting team operations or managing schedules
•  Experience assisting with onboarding or training sessions
•  Strong reading and writing skills in English 

Remuneration

• Monthly salary of more than NT$ 40,000 (fixed or variable salary varies depending on personal qualifications or performance)

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Equal Opportunities for All

• Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.