Job Description:

Campus Learning Administrator - Fixed Term

Staines MW18 3DZ

Fixed Term 6 - 12 months

Full time core 37.5 hours per week

Working pattern – flexible including some weekends

Salary £28,200 - £35,200 depending on experience (external ad)

Flexibility is essential for this position, including availability to work weekends (Saturday and Sunday) when required to support CTA courses and events scheduled outside standard working days. While this is not every week it could be and we need to support this in rota.

If chosen to work, the 6th day is paid at time and a half or can be returned as a day in lieu.

We make health happen

The role

You’ll be responsible for coordinating and supporting the delivery of training and educational programs on site. Sitting within the Bupa campus & Clinical Training Academy operations team, you’ll be accountable for the learning operations surrounding both in person and remote learning. Both Bupa Campus & CTA are strategic initiatives, and you’ll be a key enabler of:

• Future capabilities – to enable our strategy and beyond
• Leadership effectiveness – to innovate and evolve
• Personal growth – to keep and attract great people
• Pride and belonging – promoting our unique and customer centric culture

Bupa Campus & CTA deliver learning both physically and virtually, with learning for all employees as well as in person immersion events for some.

You’ll have learning operations experience and manage training schedules, maintain training records and provide administrative support to ensure the smooth delivery of all training. 

How you’ll be helping us make health happen

• Coordinate the end-to-end administration and operational delivery of face-to-face, virtual, and digital learning programmes, workshops, events, and activities.
• Ensuring workshop event logistics are delivered on time including tracking and monitoring of event tasks across virtual and face-to-face workshops
• Scheduling of instructor led workshops, liaising with the regions to capture demand and coordinating between local campus sites
• Task management of third-party suppliers including scheduling, pre/post course information and invoice management
• Dealing with both learner and facilitator related queries: Triaging and responding in a timely and satisfactory manner
• Complaint management, investigating, addressing and escalation management
• Working closely with the Head of Operations & Commercial, to provide status updates and inputs
• Monitor utilisation and workshop optimisation, include go/no go management per workshop
• Engagement across campuses and local support teams, include monitoring for any risks of issues
• Registration and evaluation management. Ensure registration reports received on time from facilitators and local coordinators
• Connecting with all delivery teams/stakeholders for prompt updates and providing input into status reporting
• Quality control of process and team activities
• Technology support with the learning platform, provide support and guidance to learners and instructors. Ensure all training materials are uploaded and accessible.
• Supporting and scheduling facilitators, working with external partners & suppliers.

You

• Experience in event coordination and logistics related activities
• Exposure to learning admin operations and information systems supporting logistics activities (LMS)
• Knowledge of key metrics for managing logistics functional performance
• A collaborative team player with excellent written and verbal communication and stakeholder management skills at all levels

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

You’ll receive the following benefits and more:

• 25 days holiday pro rata, increasing through length of service, with option to buy or sell.
• An enhanced pension plan and life insurance
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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