ABOUT TEAM and WORK 

Join our Communication Media & Technology  (CMT) dedicated team to help telecoms operators use data, AI and automation to manage costs, optimize operating models, build modern networks, and put customer experience at the heart of growth. We work with ecosystem partners to help industry leaders offer new services beyond connectivity and accelerate their reinvention. For more information about CMT  visit our page.

WHAT’S IN IT FOR YOU?

• A challenging and rewarding role in a dynamic, international and multicultural consulting environment.

• Opportunity to work on high-impact digital transformation projects for leading telecom clients.

• Exposure to complex business and technology challenges across customer experience, sales, care, billing, payments, field service, logistics and digital channels.

• Chance to leverage and further develop your expertise in telecom business processes, customer journeys, operating models and digital solution design.

• A clear career growth path, including opportunities to lead workstreams and, over time, larger client engagements.

WHAT YOU’LL DO

• Analyze current-state business processes, customer journeys, pain points and business requirements across telecom domains.

• Design target-state digital processes and customer journeys aligned with client strategy and business objectives.

• Translate business needs into clear requirements for new digital and IT solutions, including process requirements, functional requirements, user stories and acceptance criteria.

• Work closely with client business stakeholders, technology teams and delivery teams to ensure that proposed solutions support the target operating model and future-state processes.

• Lead workshops, interviews and working sessions with client stakeholders to gather requirements, validate process designs and align on solution scope.

• Prepare project deliverables such as process maps, requirements documentation, solution concepts, business cases, roadmaps and implementation recommendations.

• Support digital transformation programs from early concept and design through implementation preparation and delivery support.

HERE’S WHAT YOU’LL NEED

• 4+ years of experience in the telecom industry, consulting, business analysis, digital transformation or a similar role.

• Good understanding of telecom business processes across selected B2C and/or B2B areas, such as sales, customer experience, customer care, order management, billing, payments, field service or logistics.

• Practical experience in process analysis and design, including mapping as-is processes, identifying pain points and designing detailed to-be processes.

• Ability to understand business and application architecture at a level sufficient to connect business processes, customer journeys, data flows and supporting IT systems.

• Experience in preparing requirements for digital or IT solutions, including functional requirements, process requirements, user stories, acceptance criteria or similar documentation.

• Ability to work autonomously with client stakeholders through interviews, workshops, working sessions and day-to-day project interactions.

• Strong analytical thinking, communication skills and ability to structure complex business problems into clear recommendations and deliverables.

• Professional working proficiency in English.

PRIORITY SKILLS

• Telco process and customer journey design.

• Understanding of telecom BSS/OSS and related platforms, such as CRM, billing, charging, order management, payment management, field force or logistics systems.

• Business analysis and requirements definition for digital transformation or IT implementation programs.

BONUS POINTS IF YOU HAVE

• Experience with large-scale IT, digital or business transformation programs in the telecom industry.

• Familiarity with agile and waterfall delivery methodologies.

• Knowledge of TM Forum frameworks, design thinking, operating model design, data-driven strategy or analytics-driven consulting.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if you do not meet every requirement, we wholeheartedly encourage you to submit your application. 

 WHAT WE OFFER?  

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.  

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).  

• Employee Assistance Program - legal, financial, and psychological consultations.  

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.  

• Paid employee referral program.  

• Private medical care and life insurance.  

• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).  

Working Conditions:   

• Employment contract (umowa o pracę)  

• Headquarter in Warsaw.    

• Traveling to work with prestigious clients and deliver large-scale transformational change. We deliver our work in hybrid model, remotely, in our offices but also traveling and working closely with our Clients in their offices. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. That is why traveling declaration, willingness and ability to work at client locations mostly across Europe and beyond, for short or long term, is required.    

• The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office—depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning, and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.  

WHAT WE BELIEVE:  

Accenture does not discriminate employment candidates on the basis of race, religion, color, gender, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, orientation or any other basis impermissible under Polish law.  

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.  

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. 

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary, also its representative) can be found here:  

https://www.accenture.com/pl-pl/privacy-policy 

Please be advised that only selected candidates will be contacted.  

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.