Position Overview 

The Business Applications Analyst II – Communication & Web Platforms will be responsible for the administration, maintenance, and technical support of assigned applications and processes within our organization, including analyzing and optimizing operational processes. Your primary objective will be to develop business requirements, implement technical solutions based on business requirements, and provide technical support on assigned applications.  

As a Business Application Analyst II, you will play a crucial role in driving operational excellence, optimizing applications, implementing technology solutions to drive organizational improvement, ensuring the security of applications, and enhancing overall productivity within the organization. Your analytical mindset, technical skillset, attention to detail, and ability to streamline processes will contribute to the success and growth of the company. 

Responsibilities 

• Analyze Applications & Processes: Conduct thorough evaluations of existing applications and business processes to identify inefficiencies, bottlenecks, and areas for improvement.  

• Business Requirements: Work with key stakeholders to develop business requirements and translate those requirements into technical requirements. 

• Change Management: Ensure change management process is followed including evaluating risk of the change, appropriate testing of the change, and effective communication with business users.  

• Collaboration: Collaborate with cross-functional teams, including other IT teams and business departments, to understand their requirements and identify opportunities for process enhancements. 

• Documentation: Create detailed documentation for applications including process maps, flowcharts, diagrams, user guides, and technical guides.  

• Implementation: Coordinate and facilitate the implementation of new technology solutions and changes to existing technology services, working closely with stakeholders to ensure smooth transitions and minimal disruption.  

• Industry Trends: Keep up-to-date with industry best practices and emerging technologies to drive innovation, increase efficiencies, and enable business growth.  

• Performance Measurement: Establish performance benchmarks and key performance indicators (KPIs) to assess the effectiveness of applications and identify trends to develop actionable insights. 

• Stakeholder Engagement: Regularly engage with business stakeholders for assigned applications including leading regular user group meetings and ensuring user feedback is added for future improvements.  

• Technical Management: Provide advanced technical support and subject matter expertise (SME) for assigned applications.  

• Testing: Develops, documents, and maintains user acceptance test scripts; performs user acceptance and other functional tests; and assists tracking and coordinating user acceptance testing.  

• Training and Documentation: Creates training materials, user guides, SOP’s, KB’s, and process documentation to ensure standardized workflow practices and support organizational knowledge sharing.  

Minimum Qualifications 

• Bachelor's degree in computer science, business administration, operations management, or a related field. 

• 2+ years experience as a Business Application Analyst or similar role. 

• 2+ years experience in a hands-on technical role supporting and implementing communication and web platforms such as ContentStack, WPEngine, GitHub, Vercel, WordPress, Social Media platforms, or other comparable web technologies.  

• 2+ years experience providing Tier 2/3 hands-on application technical support. 

• Strong technical knowledge and ability to own a technical issue until resolution.  

• Strong documentation skills including experience creating application knowledge base articles, diagrams, and guides for technical staff and end-users. 

• Strong interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization and vendors.  

• Eligible to work in the United States without the need for employer visa sponsorship now or in the future. 

Preferred Qualifications 

• 2+ years experience developing business requirements and translating those requirements into technical requirements. 

• Strong analytical and problem-solving skills with the ability to analyze data, draw insights, and make data-driven recommendations 

• Proficiency in process mapping tools and methodologies such as Visio.  

• Excellent organizational and time management skills with the ability to handle multiple projects simultaneously. 

• Experience managing small to medium-sized technology projects. 

• Knowledge of Lean Six Sigma or other process improvement methodologies. 

• Knowledge of Software Development Life Cycle (SDLC). 

• Knowledge of Information Technology Infrastructure Library (ITIL) 4. 

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