We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

What you’ll be doing

• Process guest orders, payments, and transactions accurately using POS systems and cash handling procedures.
• Provide friendly, professional, and efficient guest service during restaurant, café, bar, grab-and-go, and Food & Beverage outlet operations.
• Answer guest questions regarding menu items, pricing, promotions, and outlet offerings.
• Maintain cleanliness and organization of cashier stations, beverage areas, counters, and guest-facing spaces.
• Assist with order coordination, guest requests, and operational support during busy service periods.
• Balance cash drawers, process credit card transactions, and support end-of-shift reconciliation procedures.
• Follow food safety standards, sanitation procedures, responsible alcohol service guidelines, and hotel operational policies.
• Support restocking of supplies, grab-and-go items, utensils, condiments, and operational inventory as needed.
• Partner closely with Culinary, Servers, Bartenders, and Food & Beverage leadership to support smooth daily operations and guest satisfaction.
• Help create a welcoming, positive, and service-focused atmosphere aligned with Sonesta’s People People culture.
• Any other duties as assigned.

What great looks like

• Previous cashier, restaurant, retail, hospitality, hotel, café, or customer service experience preferred.
• Experience using POS systems, handling cash transactions, and balancing registers accurately.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask and remain organized in a fast-paced hospitality environment.
• Strong attention to detail, accuracy, and operational consistency.
• Positive attitude with a friendly, professional, and team-oriented mindset.
• Basic food safety knowledge and alcohol service certification preferred where applicable.
• A passion for hospitality, guest service, teamwork, and creating memorable dining experiences.
• Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.

Anticipated Pay Range & Additional Job Information

Additional Job Description Benefits:

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance (available the first day of the month after hire date)
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match (match begins after 11 months of employment)
• Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year)
• Free employee parking
• Free shift meal
• $60 Shoes for Crew credit per year
• Fun, family environment
• Sonesta Hotel Discounts (over 1,200 hotels worldwide)
• Educational Assistance (up to $3,000 per calendar year)
• Paid Parental Leave (2 weeks paid leave)
• Company Paid Life Insurance
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. 

Here’s a snapshot of what we offer: 

• Medical, Dental & Vision Insurance  

• Health Savings Account (HSA) with Company Match  

• 401(k) Retirement Plan with Company Match  

• Paid Vacation & Sick Time  

• Paid Parental Leave  

• Company-Paid Life Insurance  

• Company-Paid Short-Term & Long-Term Disability  

• Hospital Indemnity, Critical Illness & Accident Insurance  

• Educational Assistance  

• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)  

• Additional Perks & Employee Discounts 
  
  

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.