Associate Project Manager

Employment Type: Full Time, Non-Exempt
Experience: Entry Level
Department: Research and Development
Industry: Software Information Technology and Services

**We are currently considering internal candidates only for this opportunity as part of our commitment to internal career development. 

We are hiring at Alliance Enterprises for an experienced and dynamic Associate Project Manager to join our Product Operations Team in the US! 

Alliance Enterprises develops software solutions that make a meaningful difference in the lives of vocational counsellors and the individuals they serve. Since 1981, Alliance has led the way in delivering cutting-edge, people-centered technology backed by exceptional customer service, technical support, and the highest standards of security and data compliance. We are committed to an accessible future and empowering people with the tools they need to succeed.

Here is a little window into our company: Alliance Enterprises was acquired by Valsoft and now operates under the Lighthouse Software Group portfolio. By implementing industry best practices, Lighthouse delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Position Summary

This position performs entry-level project coordination work under close supervision while developing the knowledge and skills necessary to manage software implementation projects independently. Work involves supporting Project Managers with planning, scheduling, documentation, customer communications, and project administration while gaining experience with Alliance project management methodologies, software implementation processes, and customer engagement.

The Associate Project Manager follows established procedures, utilizes standard project templates, and assists in coordinating project activities while developing proficiency in project management practices.

Duties and Responsibilities

• Assist in planning, coordinating, and monitoring commercial off-the-shelf (COTS) software implementation projects and small customer customizations.
• Coordinate small customization projects and project activities under the guidance of senior Project Managers.
• Utilize and maintain standard project plans, schedules, templates, and project documentation.
• Schedule meetings, document meeting minutes, and distribute project communications to customers and internal stakeholders.
• Maintain project schedules and coordinate date changes with internal review and approval.
• Prepare and distribute customer status reports and meeting notes using standard or customer-required templates.
• Maintain project documentation, including deliverable tracking and quarterly deliverable summaries.
• Review Statements of Work (SOWs) to understand project scope and ensure project deliverables align with customer agreements.
• Coordinate with Resource Managers to monitor project scope and assigned work.
• Support internal project processes, including change requests, documentation, and project deliverables.
• Build positive working relationships with customers while supporting the primary Project Manager in customer communications.
• Participate in project meetings and assist with tracking action items, risks, and project milestones.
• Complete required Alliance product, project management, and implementation training programs.
• Participate in cross-functional learning opportunities with Customer Support, Account Management, Accounting, and other departments to develop broader organizational knowledge.
• Attend customer implementation activities as assigned to gain project management experience.
• Perform other related duties as assigned.

Supervisory Responsibilities

• None

Required Skills and Abilities

• Strong organizational and time management skills.

• Excellent written and verbal communication skills.
• Ability to manage multiple tasks while meeting deadlines.
• Strong attention to detail and documentation accuracy.
• Ability to follow established processes and standard project methodologies.
• Demonstrated customer service and relationship-building skills.
• Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Ability to learn project management software and tools, including Microsoft Project.
• Willingness to learn software implementation processes and project management best practices.

Requirements

Required Education and Experience

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field; or equivalent combination of education and experience.
• Experience coordinating projects, customer service, business operations, or administrative support preferred.

Preferred Education and Experience

• Certified Associate in Project Management (CAPM) certification or the ability to obtain certification within a designated timeframe is preferred.
• Experience working in a software, technology, or professional services environment.
• Familiarity with project coordination or implementation activities.
• Experience working with state government, human services, case management, or enterprise software is a plus.
• Exposure to Microsoft Project or similar project management software.

Travel Required

• Travel may be required on an as-needed basis.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Operation of a computer and typical office machinery.
• Must be able to lift up to 15 pounds at times.

Benefits

• Health care benefits and Insurance benefits (e.g., vision, dental, life, disability) 

• Retirement benefits (e,g. 401(k)) 

• Paid Time Off 

• 11 Paid Holidays 

Salary Range

$68,000 - $84,000