Job Profile Summary 

The role is within Chaucer’s UK Commercial General Liability insurance team. The primary objective of the role is to assist in the day-to-day running of the account, supporting the team with underwriting duties, compliance management, premium, exposure and performance reporting, and liaising with brokers and clients as directed by a member of the team. 

Job Description 

• Supporting Underwriters in all aspects of the underwriting and management of the account 

• Maintain various underwriting logs within the team and coordinate with brokers and underwriters for accurate information  

• Modelling of UK Commercial Casualty risks 

• Assist with strategy documents, slides for presentations to brokers, clients, and the board 

• Request renewal underwriting information from brokers and perform pre-renewal analysis 

• Liaise with brokers as directed by the team 

• Attend broker/client meetings as required and provide assistance 

• Coordination and quality control with Risk Admin 

• Agreement of endorsements / amendments / promised lines in accordance with underwriting authority when granted 

• Acceptance of individual declarations to specified binders in accordance with underwriting authority when granted 

• Assisting with special projects 

• Review slips for contract certainty and perform all required checks 

• Preparation of statistics 

• Assisting the Specialist Lines unit head with management data monitoring  

• Maintenance of risk history involving organisation and filing  

• Keeping bordereaux exposure records 

• Support the Outward Reinsurance division on data queries 

Regulatory Responsibilities 

Comply with all policies and procedures and ensure that due regard is paid to providing good customer outcomes and the fair treatment of customers. 

• Manage the relationships with Customers, Agents and Service Providers: 

• Advise, assist and service customers on insurance and risk matters to promote customers’ satisfaction 

• Foster positive relationships with customers and attain an understanding of their needs 

• Ensure that customer complaints are promptly identified, recorded and referred as appropriate 

• Assist with the completion of all required annual product review assessments to agreed timescales with approvals obtained and recorded 

• Follow all Chaucer Group Product Governance processes in the UCM and obtain appropriate approvals 

• Ensure that the principles of providing good customer outcomes and the fair treatment of customers are upheld by Agents and Service Providers. 

Skills and Competencies 

• UK Commercial General Liability insurance experience 
• Organised and able to work to tight deadlines and manage multiple priorities 

• Able to communicate with different levels and is adaptable 

• Resilient and able to work in a pressured environment 

• Works as part of a team 

Education 

• Studying towards ACII qualification 

ABOUT US

Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). 

A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.

We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.