Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM AS /400 Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:

Role: Support Senior Analyst
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge

Roles & Responsibilities:

- Liaising with the customer technical representatives.
- Implement the changes as applicable, test the changes and handover to customer.
- Troubleshoot issues with OS/Backup.

Professional & Technical Skills:

- Good verbal and written communication skill to connect with customer at varying levels of the organization
- Ability to operate independently.
- Must have 4+ years of AS/400 system Operations/Administrator experience.
- Server daily health check activities. C) User profile and Security management.
- Job management, job life cycle, OUTQ management etc. e) Backups and other jobs for problem determination and resolution.
- Patch management.
- IBM supported network architecture and configurations - TCP/IP, SNI, SNA etc.
- hands-on experience working on HMC/LPAR Management.
- Restoration and BRMS, Tape management.
- Knowledge on replication software.
- Independently work with vendors on HW/SW issue.
- Analyze disk space utilization and recommend corrective action.
- Participate in Root Cause Analysis RCA. n) Participate in Disaster recovery process.
- Good knowledge on ITIL concepts (Incident, problem & change management skills).

Additional Information:

Must have Skills: IBM AS /400 Administration
Good to Have Skills:
- Should have sound knowledge on OS/400 administration.
- Tools hands on like Service Now, MIMIX, DBMOTO, MPLUS, BRMS etc.
- Certification on AS/400 admin side.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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