As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide quality support, accurately define client issues, and design effective resolutions based on your comprehensive product knowledge. Your role is essential in maintaining client satisfaction and system performance, contributing to the overall success of our operations. Key Responsibilities Maintenance & administration of Voice PBX systems & services Responsible for handling day-to-day Voice operations, requirements & issues Technical Experience -Basic understanding of voice telephony (TDM / IP) along with knowledge of voice networking, Signaling standards & telecommunication protocols (H.323, SIP,SCCP, MGCP etc). -Hands-on experience on industry standard enterprise PBX’s like Cisco call manager -Basic knowledge on PRI and trunk configuration in Telephony system. -Basic knowledge in ACD calls routing configurations. -Basic troubleshooting of Cisco VoIP gateways and adjuncts. -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc. -Basic troubleshooting knowledge with respect to the operational issues in PBX. -Basic knowledge of Call accounting software Professional Attributes -Customer focused & positive attitude towards work -Good interpersonal and communication skills (verbal and written) -Ability to work with diverse teams & a quick learner -High level of initiative coupled with a good team spirit -Positive work ethic -Basic knowledge in MS Visio, Word and Excel Educational Qualification Any degree 15 years of Full-time education

RRN RRN00011128 Role Type Backfill Back fill pradeep.aj.kumar SAP ID 11233517 LWD 22 Nov 2023

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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