Position Summary:  To drive the technical efforts to support the growth of direct and indirect sales of Cimatron CAD and Mold products/solutions, ensuring high-quality technical support to our sales team during pre-sales stage and training along with successful implementation for the customers. The role involves strong pre-sales technical support, training, implementation, post-sales technical support, and close collaboration with sales and product teams to drive customer satisfaction and product adoption.

Cimatron helps mold makers build tooling, regardless of complexity and size, with an integrated CAD/CAM solution for mold and die design and manufacturing. It offers a wide range of specific design and application tools, as well as a comprehensive set of NC technologies, ranging from 2.5-axis milling and drilling to complex 5-axis machining. Our products and services are designed to enhance the efficiency and productivity of our clients worldwide.  

Key Responsibilities: 

Pre-Sales Technical Support

• Partner with the sales team to deliver product/solution technical presentations, product/solution demonstrations, and Proof of Concepts (POCs/Benchmarks) for prospective customers
• Provide technical inputs to Sales team during proposal stage
• Prepare Product Technical Content (e.g., Product/Solution Videos) for marketing campaigns for the regional market
• Represent the organization technically at trade shows, technical seminars, webinars, and industry events.

Training and Post Sales Technical Support

• Plan and conduct customer and reseller training sessions, workshops
• Oversee and manage complex technical support cases for Cimatron CAD products/solutions
• Ensure timely resolution of customer issues, meeting Service Level Agreements (SLAs) and maintaining higher customer satisfaction levels
• Manage customer implementation projects, including installation, configuration, and workflow optimization
• Communicate and mentor a team of reseller application engineers with up-to-date information about the product, ensuring efficient handling of technical support and training activities
• Drive technical excellence within the reseller technical teams through continuous upskilling and knowledge sharing

Product excellence and Technology Awareness

• Create and/or maintain documentation for software configurations, customizations, and best practices.
• Function as the voice of the customer to the product team by sharing feedback and new solution requests.
• Participate in beta testing and evaluation of new product releases.

• Report bugs and improvement requests to the software development department.
• Stay updated on technological advancements in CAD/CAM/CAE, mold design and manufacturing trends, and competitive technologies

Key deliverables: 

• High-quality technical support during Pre-sales, and Post Sales stages and reduced response time for customer queries
• Successful deployment and implementation of Cimatron solutions at client sites.
• Effective technical enablement of sales team for business growth.
• Increased customer satisfaction and retention through strong technical engagement.

Key Performance Indicators:

• Achievement of Sales Target for New Licenses, and Renewals (Maintenance) for CAD and Mold Products
• Product demo/POC to Sales Conversion Rate for CAD and Mold Products
• Compliance with Service Level Agreements (SLAs) for Post Sales Technical Support for CAD and Mold Products

Qualifications:

Education: Bachelor’s or master’s degree in mechanical/manufacturing engineering/tool design, or a related discipline.

Experience:

• 10+ years in the CAD/CAM industry with a strong focus on mold design and manufacturing
• Hands-on Experience with Cimatron (preferred) or other equivalent CAD/CAM systems
• Knowledge of Plastic Injection Molding Flow Simulation Software (e.g., Inspire Mold) is preferred.
• Overall knowledge of CAM Programming will be an added advantage.

Skills & Competencies:

Technical Skills

• Strong domain knowledge of mold design and manufacturing processes
• Expertise in mold design using CAD/CAE tools
• Proficiency in Cimatron CAD, Mold, Electrode (preferred) or other equivalent CAD/CAM software

• Team leadership and mentoring
• Ability to work independently and as part of a team
• Ability to manage multiple projects and prioritize effectively

• Strong communication and presentation skills
• Analytical thinking and problem-solving abilities
• Customer-centric approach with a focus on solution delivery
• Ethics: Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values. 

Travel: Willingness to travel 40-50% for visits to prospects for product demos, POCs, and visit to customers for training sessions, implementations, and industry events.