This role sits within Global Services and focuses on the execution and operational support of mobility and immigration processes across the Americas. As part of a high-impact HR services team, you will help enable the seamless movement of talent across borders—supporting business growth while ensuring compliance and a positive employee experience. This is an excellent opportunity to build foundational expertise in global mobility, develop strong cross-functional partnerships, and contribute to continuous improvement in a fast-paced, service-driven environment. 

The successful candidate must have excellent organizational, analytical and communication skills. The candidate must be able to work independently and very accurately. Furthermore, he/she should be a team player who successfully acts in a multi-functional environment and takes ownership for the assigned tasks within the role.

Key Responsibilities:

• Oversee the coordination and execution of immigration processes, ensuring efficient management of work permits and visa validation globally.
• Maintain and update employee immigration records and documentation, both digitally and in physical files.
• Lead efforts in organizing and streamlining immigration-related paperwork, capturing both e-signatures and wet signatures as necessary.
• Provide support to team members, ensuring timely follow-up with employees regarding signed documents and immigration requirements.
• Collaborate with internal teams and external partners to facilitate a smooth immigration process and excellence in execution and service delivery
• Represent Depuy Synthes and/or partner with suppliers/vendor partners in dealings with local authorities on immigration and labor law matters as needed/required.
• Drive continuous process improvement in immigration operations and facilitate educational immigration townhalls as needed.
• Work collaboratively in conjunction with Corporate Services and other Global Services internal process partners and external vendors to proactively support the seamless execution of end-to-end mobility assignment lifecycle, including timely executing operational tasks accurately in the HRIS system.
• Provides consultative advice to people leaders on position creation in HRIS system as necessary.
• As an individual contributor, he/she proactively manages concerns, queries and requests via phone/chat/email/case management system related to mobility assignment administration.
• Operates, performs, completes, and prioritizes tasks with a customer-centric mindset and in accordance with defined Service Level Agreements (SLA’s)

Qualifications - External

• Bachelor’s degree is required (An educational background in Human Resources, Immigration Law or a related field is preferred but not required).
• A minimum of 2 years’ experience in Immigrations or Mobility work is a strong preference.
• A minimum of 2-3 years’ experience in Human Resources (Talent Acquisition, ERLR, HR Operations etc.) is a requirement.
• A minimum of 2 years’ experience in immigration or mobility is a requirement.
• Proficiency in HRIS database systems (i.e. Workday, Service Now) preferred.
• Proficiency in Microsoft Outlook, Word, PowerPoint and Excel required.
• Ability to thrive in a fast-paced, self-directed, team-oriented environment.
• Demonstrated continuous learning mindset, openness to feedback, and a collaborative spirit.
• Strong work ethic, reliability, and commitment to meeting deadlines.
• Excellent customer orientation and service skills.
• A proactive team player with a positive attitude and adaptability.
• Fluent in English language (C1 and above).
• Multi-lingual is a strong preference (B2 level and above) but not a requirement.

Other: 

• Languages: Spanish and English required 
• Travel: Minimal travel required (primarily regional, as needed) 
• Certifications: Global Mobility or HR certifications (preferred, not required) 

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.