What is the opportunity?

As the Analyst, Client Success Team, you will be a member of the Client Success Team (CST) working on cross-product onboarding in the APAC region.

What will you do?

• Member of a global Client Success Team responsible for the onboarding of clients primarily focused on onboarding requests from APAC into all RBC locations.
• Manage client lifecycle projects across the regional functional teams (KYC, AML, Legal, Operations, IT, Credit, Docs, Risk) to ensure smooth and efficient experience for the client and Sales.
• Facilitation and reporting of the onboarding progress to business stakeholders, providing transparency and improved client service.  Escalating as required.
• Proactively identify operational risk/control deficiencies, risk loss events in the business accordingly
• Keep desktop procedures up to date and refreshed as process changes are made and reviewed on a minimum of annual basis. Ensure compliance with Firm Policies applicable to activities e.g.  Global client onboarding procedures, KYC/AML etc.
• Other business support as directed by reporting manager (e.g. strategic or regulatory initiatives, projects, documentation of policy/procedures and reporting/metrics)
• Proactively identify opportunities to enhance, streamline and automate processes.
• Strong knowledge of derivative products.
• Strong client communication skills required for this client relationship management role.

What do you need to succeed?

Must-have

• Degree or equivalent is required
• The role would typically require 2+ years onboarding experience preferred or experience in a related operations role
• Understanding of Capital Markets – FX, Cash and Equity Derivatives, Fixed Income, Futures, Commodities and Rates Derivatives
• Proficient in Microsoft Office tools, with advanced Excel skills (macros, look-ups etc) and PowerPoint skills
• Some experience working on change projects and an open change mindset

Nice-to-have

• Proactive, team player, self-motivated with strong organizational and time management skills (must be able to prioritize and re-prioritize tasks to meet the fast paced demands of the trading environment)
• Strong sense of accountability and ownership over "client experience" and end-to-end client on-boarding processes.
• Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals.
• The trading floor environment can be a high stress environment that requires quick turnaround, decision making and constant communication.
• Working with the trading floor staff requires meticulous attention to detail and the ability to “think outside the box” often in a high intensity environment.

What’s in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services.

Agency Notice

RBC Group does not accept agency resumés.  Please do not forward resumés to our employees, nor any other company location.  RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.