Position Summary/Purpose:

The Affiliation Agreement Coordinator is responsible for providing key coordination for preparation of and execution of affiliation agreement for field experience practicum sites for education and school counseling students and provides support as needed to the Field Experience Team.

ESSENTIAL DUTIES and RESPONSIBILITIES:  Include, but are not limited to, the following: 

• Contacts practicum sites to start affiliation agreement and discusses requirements and needs.
• Responsible for collecting all documents and information required for affiliation agreement for legal signature ensuring high degree of accuracy in the pre-approved agreement.
• Ensures daily/regular communication with FES team, legal department, insurance broker, College and affiliate on status of agreement; responsible for removing obstacles and roadblocks to ensure timely completion.
• Works affiliation agreements through process to ensure timely completion keeping all stakeholders apprised of status.
• Addresses affiliate concerns and escalates when needed to ensure continued engagement of affiliate.
• Maintains database of information which shows status of all in process and executed documents; responsible for filing all executed agreements for easy retrieval in required GCU information system.
• Responsible for maintaining active agreements and coordinating renewals when necessary. 
• Creates a positive front-end experience to ensure affiliates remain supportive of being a practicum site.
• .Establishes rapport and positive relationships with, affiliates and other internal and external stakeholders.
• Recommends process improvements to maximize quality of process for affiliates, OFE, the division, and the College.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:      None

QUALIFICATIONS:  The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities:

• Excellent customer service skills and ability to effectively answer and respond to high volume calls.
• Good planning and organizational skills.
• Ability to multi-task, prioritize and successfully manage high volume of affiliates.
• Ability to develop positive student relationships and partnerships with internal and external stakeholders.
• Ability to work cohesively in a team-based environment.
• Strong critical thinking and problem solving skills.
• Effective communications skills.
• Self-motivated and action oriented.
• Ability to maintain highly sensitive or confidential student information.
• Proficient with standard office computer programs.
• Ability to communicate in a non-English language is helpful, but not required.
• Willingness to work in a call center.
• Ability to learn complex information and succinctly provide requirements to students.
• Must be able to pass background investigations.

Education and/or Experience: 

• Bachelor’s degree from a regionally accredited four-year college or university.

• Six months’ related work experience such as a high-volume in-bound/out-bound call center and preferably in higher education.

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