Job Description

Job Summary

Job Responsibilities

• Contract & Placement Administration

  • Create Interim Leader PTRs upon creation of Placement Records in Salesforce.
  • Review and validate Statements of Work (SOWs) and placement records for completeness, accuracy, and compliance with established SOX requirements.
  • Coordinate contract approvals with account management, sales leadership, contract leadership, housing, and travel teams.
  • Process contract modifications, extensions, and addendums within established service-level agreements (SLAs).
  • Maintain travel allowance and compensation-related information within applicable placement records.

  Data Quality & Account Management

  • Audit and reconcile placement information, including:
    • Travel allowances
    • Bonuses
    • Housing and furniture arrangements
    • Insurance information
    • Pay rates
    • Reimbursements
  • Ensure account and placement records are accurate, complete, and updated throughout the engagement lifecycle.
  • Identify and resolve discrepancies in contract and placement data.

  Salesforce & Workflow Coordination

  • Manage and prioritize Salesforce case queues.
  • Route requests to appropriate internal stakeholders.
  • Track and monitor case resolution to ensure timely completion.
  • Support cross-functional communication between front-office and back-office teams.

  Reporting & Business Analytics

  • Generate and distribute operational and performance reports.
  • Analyze key business metrics, trends, and KPIs.
  • Provide data insights that support operational efficiency and business growth initiatives.

  Customer Service & Collaboration

  • Serve as a trusted resource for internal stakeholders regarding contract and placement processes.
  • Partner with cross-functional teams to resolve issues and ensure a positive customer experience.
  • Communicate contract requirements, approval status, and process updates clearly and professionally.

  Additional Support

  • Manage VMS order extensions through systems such as ShiftWise, eRecruit, and related vendor management platforms.
  • Participate in special projects and process improvement initiatives as assigned.

  Required Qualifications

  • High school diploma or GED.
  • 1+ year of experience in administrative support, operations coordination, account management support, staffing, human resources, contract administration, or a related field.
  • Experience working with CRM systems such as Salesforce or similar platforms.
  • Strong attention to detail and ability to maintain accurate records and documentation.
  • Experience managing multiple priorities and meeting deadlines in a fast-paced environment.
  • Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
  • Strong written and verbal communication skills.
  • Ability to analyze data, identify discrepancies, and resolve issues effectively.

  Preferred Qualifications

  • Bachelor's degree in Business Administration, Human Resources, Healthcare Administration, or a related field.
  • 1-3 years of staffing, recruiting, workforce solutions, healthcare staffing, or human resources experience.
  • 1-3 years of Salesforce experience.
  • Experience reviewing contracts, managing approvals, or supporting contract administration workflows.
  • Experience working with vendor management systems (VMS) such as ShiftWise, eRecruit, or similar platforms.
  • Experience generating reports, analyzing KPIs, and supporting business operations reporting.

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

Final pay rate is dependent on experience, training, education, and location.