JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

• Career development with an international company where you can grow the career you dream of.

• A company named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Position: Abbott Ambassador - Madrid + (Ávila o Segovia)

1.Primary Objective of Position
• The Abbott Ambassador is responsible for driving client loyalty, growing
existing business while improving profitability

2.Major Accountabilities
a) ACCOUNT MANAGEMENT
• Develop a Strategic Growth Plan at the territory level and leverage the plan on
a daily basis
• Maintain accurate and up-to-date client data in MyDASH
• Execute Account Plan tactics to grow existing business by closing menu gaps
(adding on assays), selling DHS solutions and upgrading and renewing service
contracts
• Weekly work with client on business process, amplification of their health
system via CRDx globalized and established frameworks
• Conduct Client Business Reviews every 90 days (Operational reviews) to
ensure our clients and Abbott are honoring their commitments and execute
on identified client needs
• Act as Abbott point of contact for clients to handle any issues or support
requests (ordering and shipping inquiries & product issues)
• Support renewal of existing business, with the Enterprise team, early in the
process blocking competition from entering the account
• Work with client to ensure entire Abbott solution is being utilized as expected.

b) GROW THE ACCOUNT
• Assess utilization and inefficiencies on instruments and work with client to
maximize testing capabilities
• Analyze test menu and ordering patterns to assess gaps and provide solutions
• Add solutions, including assays, software, and service offerings to help client
achieve strategic priorities or improve efficiencies
• Deliver insights for operational improvement that will directly impact client
KPI’s through assays, DHS, Hematology, and/or other solutions
• Drive Alinity, Hematology and Digital Health Solutions solutions at every
account
• Continue to manage post-sales client support activities, such as
- Confidently operate all Alinity Instruments
- Install and configure assays on the Alinity instrument
- Perform assay integration, calibration, precision, linearity and method
comparisons for the Alinity
- Articulate performance of the assay, interpret data, draw insights
- Perform initial assay troubleshooting.

c) CLIENT LOYALTY
• Exhibit and articulate our value proposition and solutions
• Consult with client to improve operations and KPI’s
• Deliver insights to clients, as well as Enterprise team
• Develop relationships with all internal stakeholders
- Lab Director / Manager
- Department Supervisors (IA/CC/Hematology/Specimen Processing)
- Procurement
- IT Manager
- Medical Director
• Maintain a high NPS score (OneNPS and tNPS) at each account
• Address NPS “hot sheets”
• Leverage marketing collateral to demonstrate Core Diagnostics value
- Client presentations
- Workshops (Educational and Abbott internal)
- Client Business Reviews
- Lead integration activities
• Participate in implementation activities per Test of Record (TOR) process
• Oversee progress of cross-functional implementation team (post-sale) with
project manager.

3.Education
• Bachelor´s degree or equivalent experience required. Bachelor´s/Engineering
degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred.

4. Background
• Minimum 4-5 years of experience in Diagnostic Industry with an emphasis on
managing and expanding existing accounts, managing and improving customer
relationships, improving profitability of accounts.
• Ideally a proven track record in a similar position supported by management
and customer references.
• Excellent product and industry knowledge.
• Strong understanding of key stakeholders and customer dynamics.
• Strong solution selling and relationship building skills.
• Excellent communication skills.

• Fluent in local language and English, additional languages are advantageous.

5. Impact of position
• Manage and expand existing accounts.
• Manage and improve customer relationships.
Improve profitability of existing accounts.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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