ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

What You Will Do:

You will manage day-to-day human resources activities, supporting your team to deliver quality outcomes.
 

• Lead the investigation and understanding of business needs, HR processes and system opportunities, translating requirements into clear functional solutions and user stories where appropriate.
• Own the design, configuration, testing and implementation of Workday solutions across HCM and Recruiting/Onboarding, with the ability to contribute across additional modules as business demand requires.
• Provide cross-module support and functional leadership for BAU activities, enhancements, issue resolution, release readiness and continuous improvement initiatives.
• Build strong relationships with HR, HRSS, COEs, IT, external partners and other key stakeholders to shape workable solutions and ensure alignment on scope, priorities, timelines and business outcomes.
• Act as a credible functional partner to stakeholders, using strong communication and influencing skills to challenge constructively, manage expectations and drive decisions where required.
• Collaborate with subject matter experts, technical teams and implementation partners to assess impacts, dependencies and solution options across Workday and connected processes.
• Manage user acceptance testing, ad hoc testing and production verification activities, ensuring robust test coverage and high-quality delivery.
• Identify opportunities to improve workflows, simplify processes, reduce manual effort and maximise the value of Workday across the business.
• Partner with IT and integration teams to review downstream impacts, troubleshoot issues and support sustainable end-to-end solutions.
• Manage and prioritise multiple streams of work simultaneously, balancing operational support, small enhancements and broader project activity.
• Contribute to HR Technology ways of working, documentation, testing standards, governance and continuous improvement across the team.

Experience/Candidate Profile:

• Degree qualified in IT, Business, HR or a related discipline, or equivalent practical experience.
• Strong Workday configuration experience is essential, with proven hands-on capability in HCM and Recruiting / Onboarding.
• Experience across multiple Workday modules is strongly preferred; exposure to Benefits and/or Absence is highly desirable.
• Demonstrated ability to operate as a lead functional analyst across BAU support, enhancements and small-to-medium change delivery.
• Excellent stakeholder engagement, communication and influencing skills, with the ability to build trust and credibility across technical and non-technical audiences.
• Strong analytical, organisational and problem-solving skills, with the ability to balance detail, pace and quality.
• Experience in testing, UAT coordination, post-implementation support and change governance.
• Comfortable working in a global environment with competing priorities, multiple stakeholder groups and evolving module needs.

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply