At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. 

General responsibilities :

Reporting to the Office Administration supervisor, the priority for this position will be to ensure that client work-orders are entered into the system accurately and in a timely manner and that all standards are followed to ensure client instructions are followed accurately.

Specific responsibilities :

• Processing and filing a variety of paperwork;
• Maintains inventory and orders office supplies;
• Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;
• Responsible for proper and timely follow-up of client enquiries or requests;
• Ensures that work-order write ups are checked and entered accurately and in a timely manner;
• Prepares source data for computer entry by compiling and sorting information and establishing entry priorities;
• Enters data and maintains entry requirements by following data program procedures. Reviews output to test for accuracy;
• Follow up on “On Hold” work orders;
• Assists with editing or creating CPT’s as required;
• Ensure that ALS Group analytical codes and procedures are being followed;
• Maintains communication by referring client inquiries to Supervisor or client service personnel;
• Provides input on quality improvements to the department; 
• In consultation with Supervisor, may assist with investigating client enquiries and complaints related to quality issues and suggest proactive actions;
• Identifies internal and external problems when they arise and reports them to Supervisor or Manager;
• Maintain a positive work environment through active team participation with a focus on quality customer service and maintaining client confidentiality;
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned by Manager.

Required knowledge, skills and abilities :

• Pleasant and professional telephone manner;
• Organized, highly motivated and customer focused individual;
• Detail oriented individual with a strong commitment to quality and safety;
• Ability to work independently and/or as part of a team;
• Ability to effectively handle a high volume of work and time critical issues;
• Interpersonal skills along with the ability to exercise diplomacy and tact;
• Familiarity with WebView and StarLIMS;
• Familiarity with ALS Group analytical codes and procedures;
• Intermediate English communication skills both written and verbal;
• Intermediate computer skills including MS Word, Excel, and Outlook.

Required qualifications :

• Minimum 6 months’ work experience in a commercial minerals laboratory or minerals sample preparation required;
• Previous experience working within a data entry capacity required;
• Completion of an office administration certificate or diploma preferred;
• Background in Chemistry and/or a related field would be an asset.

Physical demands :

• Ability to sit and/or stand for up to 7.5 hours per day;
• Manual dexterity to perform repetitive tasks such as data entry;
• Reaching by extending hand(s) or arm(s) in any direction.
   

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. 

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. 

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.