Sobre este puesto de Vernick Fish Host en Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.About the Role
The Host is the first point of contact for guests and plays a key role in creating a warm, welcoming, and memorable dining experience. This position is responsible for greeting and seating guests, managing reservations, answering inquiries, and ensuring smooth restaurant flow while delivering exceptional service aligned with Four Seasons standards. The Host is part of the Restaurant team and reports to the Restaurant Manager or Outlet Manager.
What You Will Do
Welcome guests with genuine hospitality and seat them promptly according to their preferences and restaurant seating plans.
Manage reservations, guest inquiries, and restaurant waitlists in a professional and efficient manner.
Answer telephone calls and provide information regarding restaurant offerings, operating hours, and hotel services.
Anticipate guest needs and respond thoughtfully to questions, requests, and concerns.
Build rapport with guests by recognizing repeat visitors and personalizing the service experience whenever possible.
Maintain knowledge of menu offerings, daily specials, and restaurant promotions to confidently assist guests.
Support dining room readiness by ensuring menus, podium areas, and table settings meet presentation standards.
Work collaboratively with servers, managers, and culinary teams to create a seamless guest experience.
What You Bring
High school diploma or equivalent experience preferred.
Previous restaurant, food and beverage, hospitality, or guest service experience preferred.
Strong interpersonal and communication skills with a passion for hospitality.
Ability to multitask and remain organized in a fast-paced environment.
Basic computer skills and the ability to learn reservation management systems.
Professional appearance, positive attitude, and commitment to exceptional guest service.
What We Offer
Competitive wages and comprehensive benefits package
Excellent training, development, and career growth opportunities within the organization
Complimentary room nights at Four Seasons properties worldwide
Complimentary meals during shifts
Uniforms and dry cleaning provided
Discounted
Medical, Dental, and Vision coverage
Parking and Septa access
City Fitness membership
Schedule & Hours
Full-time availability
Hours may include mornings, evenings, weekends, and holidays based on business needs
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!
Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal