Responsibilities

1. Real-Time Operations Management & Staff Supervision
   - Supervise and lead daily operations of the Control Tower staff to ensure seamless execution.
   - Monitor and update real-time status of origins, destinations, and cargo in transit.
   - Guide operators in executing immediate corrective actions during transit delays or disruptions.
2. Client Service & Stakeholder Management
   - Ensure prompt response to and execution of all ad-hoc and standard client requests.
   - Translate client requirements into actionable operational processes and workflows.
   - Maintain continuous communication with site personnel to adjust delivery schedules based on destination constraints.
   - Follow up consistently on critical delivery metrics to maximize client satisfaction.
3. Data Analysis & KPI Reporting
   - Compile, analyze, and submit daily, weekly, and monthly KPI reports to management and clients.
   - Track key metrics, including On-Time Delivery (OTD), Lead Time compliance, and carrier performance.
   - Identify operational bottlenecks through data trends and implement preventive measures.
4. Carrier Management & Continuous Improvement (CI)
   - Collaborate and communicate with contracted carriers to align operational goals.
   - Lead regular review meetings with logistics partners to share feedback and drive operational excellence.
   - Develop mutual improvement plans with carriers to optimize transportation efficiency and safety.

Qualifications

• Communication & Soft Skills
  - Exceptional communication and negotiation skills to effectively communicate with clients, site managers, and contracted carriers.
  - Strong problem-solving and conflict-resolution abilities to address transportation bottlenecks, delays, and field incidents.
  - Proactive mindset focused on continuous improvement (CI) and operational optimization.

• Operational Availability & Flexibility
  - Flexibility and willingness to be on-call 24/7 to handle critical operational escalations, emergency responses, and urgent client requests.
  - Ability to remain composed and make quick, logical decisions during high-stress situations, including late-night or weekend operational crises.

• Technical & Professional Skills
  - Strong understanding of transportation logistics, including Dry Van operations, shuttle management, and carrier routing.
  - Excellent data analysis skills with the ability to compile, analyze, and present daily, weekly, and monthly KPI reports (e.g., OTD, Lead Time).
  - Advanced proficiency in logistics IT systems, such as TMS (Transportation Management Systems), WMS, and GPS tracking platforms.

• English and Korean bilingual is required

Pay

The base salary range for this role is between $75,000-$95,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.