Job Duties and Responsibilities:

Technical Training Facilitation (70%)

• Conduct technical training for the Customer Service Solutions business unit.
• Develops RMO employee knowledge, skills and abilities through quality technical training programs on RMO systems and products.
• Assists in the planning and delivery of onboarding program to ensure that employees understand policies and company culture.
• Organizes and delivers both onsite and remote training sessions for all new employees, ensuring that resources are prepared and that materials are current and appropriate for the topic.
• Provides continuous training in the areas of technical and professional skills for all RMO employees.
• Plans and conducts quarterly training sessions with a focus on topics requiring additional attention, as identified by leaders within RMO.
• Encourages employee and agent retention by providing support throughout the learning experience. 
• Delivers assessments to course participants.
• Executes a plan for obtaining 4 levels of metrics.

Training Content Design and Development (30%)

• Creates tests for understanding.
• Identify program goals and objectives.
• Prepares material for training sessions; ensuring most current version of procedure manuals, handouts, and PowerPoints are being used.
• Maintains central repository of all training and operational reference materials. Ensures that these documents reflect the most current information and that updates are made timely.
• Collaborates with the leaders of each individual area of RMO to understand existing training needs.
• Ensures that a master calendar is updated, prioritized, and communicated to all stakeholders.
• Conducts and/or participates in Needs Analysis meetings to determine Key Performance Indicators and benchmarked service standards for each area of RMO.

Qualifications (Education, Experience, Certifications & KSA):

• High school diploma or GED required; Associate’s or bachelor’s degree preferred.
• 1-2 years of related work-experience required.
• Ability to communicate with others effectively through interpersonal and written communication.
• Recognizes issues that might impact learning and performance.
• Maintains professionalism during course instruction and in office settings.
• Determines best instructional method for delivering learning lesson.
• Determines what instructional resources are needed during instruction.
• Able to engage learners while facilitating learning.
• Demonstrates flexibility during a training course.
• Able to provide feedback to participants during learning event.
• Effectively manages the classroom during course delivery.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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