• Serving as the team's technical lead for ABB Automation Software and Hardware solutions, using your DCS and field experience to advise customers on system architecture, upgrades, licensing expansions, and modernization strategies
• Leveraging ABB tools (CPQ, SoFa, and BOL) to size, configure, and quote automation hardware, software upgrades, and modernization solutions that meet customer requirements.
• Provide first-line technical support for customers following the purchase of parts, software, or licenses. Apply your field experience to diagnose issues, deliver timely solutions, and escalate complex cases to engineering or factory support teams when required. Manage repair and warranty replacement requests in accordance with established processes and service standards.
• Contribute to proactive DCS sales initiatives by preparing Spare Parts Analysis and Lifecycle Reports, supported by ABB's global tools, systems, and training programs.
• Support the wider team in responding to spare parts enquiries and quotations across additional product portfolios as your product knowledge and training expand.
• Manage the complete RFQ lifecycle, from customer enquiry and technical review through sourcing, pricing, approval, and quotation submission. Ensure all proposals comply with PA margin requirements, authorization levels, and company guidelines.
• Secure customer purchase orders, coordinate a seamless handover to the delivery team, and maintain accurate records and case management activities within Salesforce.com.

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.