Responsibilities

• Support One Office and other shared-service applications across HCF’s diversified platforms
• Monitor system batches and investigate production incidents
• Provide first-level application and production support
• Work with vendors and internal stakeholders to resolve system issues
• Analyse system requirements and assess impacts for new and enhanced applications
• Design practical system solutions aligned with business requirements and solution architecture
• Contribute to defect fixes, enhancements, releases, testing and implementation activities
• Support project initiatives, including new product launches
• Maintain system availability, data integrity and accurate reporting
• Identify opportunities to improve delivery efficiency and effectiveness
• Use AI-assisted tools appropriately to improve analysis, documentation and productivity 

Required Skills

• At least two to three years’ experience in systems analysis, application support, production support roles.
• Intermediate SQL capability, including the ability to investigate data and troubleshoot system issues
• Some SSIS exposure will be advantageous
• Strong analytical, problem-solving, troubleshooting and debugging skills
• Experience supporting distributed applications, including cloud-based applications
• Understanding of relational databases, SOA, REST or web services and client-server technologies
• Knowledge of the software development lifecycle and Agile or Scrum delivery practices
• Experience using Jira and Confluence
• Strong written and verbal communication skills
• The ability to collaborate effectively with business users, analysts, developers, architects, vendors and delivery teams 
• Experience in life insurance, insurance in general, payments applications and production support experience will be highly regarded. Candidates from other industries with relevant technical experience are also encouraged to apply
   

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
 

Culture & Benefits 

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected] to discuss or call 02 9290 0464.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Please be aware of recruitment scams, phishing, and impersonation attempts. HCF will never request payment or sensitive financial information at any stage of the recruitment process. If you receive suspicious communications claiming to be from HCF, please verify them through our Careers page or contact us directly.