Sobre este puesto de Phone Support Team Executive en Moneyboxapp
We’re looking for people to join our dedicated Phone Support team to specialise in providing exceptional phone based customer support and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.
In the Moneybox Customer Support Team, we have different roles and responsibilities. Our team is made up of 40 Executives and 6 Team Leaders, we have Executives in the Sunrise Team role, the Support Team role and the Phone Team role.
This Phone Team role will suit you if you are passionate about providing exceptional customer service over the phone, and are comfortable taking calls consistently throughout your working day.
What you'll do
Interact with current and potential customers primarily through our phone line.
Work with the wider Operations and Compliance team to ensure a great customer experience.
Understand how to interact with customers via email or chats where follow ups are required.
You’ll learn some of our key operational tasks, to help out our Pensions and Customer Operations teams on these where needed
Work within an energised and passionate team, sharing your knowledge and experiences.
Look for ways to go ‘above and beyond’ to make customers happy.
Who you are
Must have prior experience providing exceptional customer service over the phone, consistently throughout your working day.
Passionate about delivering exceptional customer experiences and building trust-based relationships.
Empathetic, proactive, and solution-oriented, always prioritising customer needs.
Strong communicator with the ability to convey complex information clearly and effectively.
Detail-oriented, adaptable, and committed to continuous improvement.
Collaborative and motivated by helping customers succeed and ensuring a seamless experience.
Working days: Five days per week, Monday to Friday. Shifts are 9am - 5:30pm.. Additional overtime hours are also available.
Experience and skills
Excellent written and spoken English.
Ability to work well both individually and as part of a team.
Relevant work experience.
Good analytical and problem solving skills.
A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing environment.
Our commitment to customers
What's in it for you
- Opportunity to join a fast-growing, award-winning and super ambitious company
- Work with a friendly team of highly motivated individuals
- Be in an environment where you are listened to and can actually have an impact
- Thriving collaborative and inclusive company culture
- Company pension scheme
- Company bonus scheme
- Home office furniture allowance
- Personal Annual Learning and Development budget
- Private Medical Insurance
- Health Cash Plan – cashback on everyday healthcare like dental and opticians
- Cycle to work scheme – spread the cost of a new bike and accessories
- CycleSaver – save on bike-share subscriptions and have a more sustainable commute
- Wellhub subscription to a variety of gyms and wellbeing apps
- Enhanced parental pay & leave
- 25 days holiday + bank holidays with additional days added with length of service.
- Remote or Hybrid working (2 days from our London office)
