Description -

Job Summary

Responsibilities

• Support day-to-day repair and refurbishment operations across HP's repair network, ensuring service, quality, and cost performance targets are achieved.
• Monitor repair volumes, turnaround times, capacity utilization, and operational KPIs to support business objectives.
• Partner with external suppliers and repair vendors to drive performance, quality improvements, and operational efficiency.
• Analyze repair cost drivers and identify opportunities to reduce spend while maintaining customer experience and service levels.
• Lead continuous improvement initiatives focused on repair effectiveness, process optimization, and network simplification.
• Develop and maintain operational reporting, performance dashboards, and executive-ready business reviews.
• Collaborate with Supply Chain, Service Delivery, Procurement, Finance, Quality, Engineering, and Repair Partners to implement strategic initiatives and operational changes.
• Support repair network strategy, capacity planning, forecasting, and supplier governance activities across global regions.
• Identify and mitigate operational risks impacting repair execution, customer satisfaction, and business continuity.
• Provide data-driven recommendations to leadership regarding repair operations, supplier performance, and network optimization opportunities.
• Drive efficiencies and process automations.

Education & Experience Recommended
• Four-year or Graduate Degree in Data, Data Engineering, Computer Sciences, Computer Engineering, Financial Engineering or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in project and program management, quality, lean six sigma, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
• Project Management Professional (PMP) Certification
• Lean Six Sigma Certification
• Quality Certification

Knowledge & Skills

• Agile Methodology
• Automation and scripting
• Change Management
• Computer Science
• Continuous Improvement Process
• Milestones (Project Management)
• New Product Development
• Process Improvement
• Product Management
• Project Engineering
• Project Management
• Project Planning
• Project Schedules
• Risk Management
• Software Development
• Python
• Power BI
• Dashboard development

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"